JULIETTE JACOBS
Phoenix,AZ
Summary
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
10
10
years of professional experience
Work History
Guest Service Agent
Sleep Inn Hotel
06.2025 - Current
- Greeted guests upon arrival by providing warm welcome.
- Managed guest check-in and check-out processes, ensuring efficiency and accuracy.
- Assisted in resolving guest inquiries and complaints to enhance overall satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Server
Santorini Oviedo
01.2024 - 09.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables efficiently while maintaining attention to detail in orders.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new hires, providing guidance on restaurant standards and best practices.
Server
Plaza Del Sol
05.2021 - 03.2023
- Greeted guests and helped to establish new relationships with guests
- Assisted guests in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy.
- Kept a high level of cleanliness and sanitation
- Took credit card, and cash, payments
Nursing Assistant
The Health Center, Standifer Place
05.2020 - 08.2020
- Assisted nursing staff in daily patient care and monitored vital signs for changes.
- Helped patients with personal hygiene by giving them bedpans, baths, brushing their teeth, and hair, and assisting them in getting to the bathroom
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
Clerk
Adventist Book Center
05.2015 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Open and closed store and completed daily opening and closing tasks
Summer Camp Art Teacher
Camp Kulaqua
05.2018 - 07.2018
- Led ceramics painting sessions for junior age children, guiding students through creative projects and encouraging artistic confidence and self-expression.
- Led a tie-dye class for children ages 6–9, ensuring a safe, engaging, and hands-on creative experience.
- Led a Rexlace crafts class for teenagers, providing supervision and encouragement in a relaxed, self-directed setting.
- Worked to create a fun and safe classroom environment at all times.
- Assisted with conflict management between campers
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Summer Camp Counselor
Camp Kulaqua
05.2017 - 07.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Supervised daily activities and ensured safety protocols for campers.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Resident Assistant
Georgia Cumberland Academy
08.2016 - 05.2017
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Enforced policies and safety standards through building and room rounds.
- Supervised daily activities and provided assistance to staff.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Education
Bachelor of Science - Social Work
Southern Adventist University
Collegedale, TNSkills
- Calm and Professional Under Pressure
- Active Listening
- Issue and Complaint Resolution
- Team building and supervision
- Customer rapport
- Team player mentality
- Supportive
- Documentation and reporting
Timeline
Guest Service Agent
Sleep Inn Hotel
06.2025 - Current
Server
Santorini Oviedo
01.2024 - 09.2024
Server
Plaza Del Sol
05.2021 - 03.2023
Nursing Assistant
The Health Center, Standifer Place
05.2020 - 08.2020
Summer Camp Art Teacher
Camp Kulaqua
05.2018 - 07.2018
Summer Camp Counselor
Camp Kulaqua
05.2017 - 07.2017
Resident Assistant
Georgia Cumberland Academy
08.2016 - 05.2017
Clerk
Adventist Book Center
05.2015 - 03.2020
Bachelor of Science - Social Work
Southern Adventist University