Juliette Lopez
Miami
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
Work History
Photographer's Assistant
Silvio Padilla Photography
South Florida
12.2022 - Current
- Assisted in setting up photography equipment and lighting for shoots.
- Collaborated with photographers to organize props and backgrounds efficiently.
- Coordinated with clients to schedule appointments and manage shoot timelines.
- Provided on-site assistance during shoots, ensuring smooth workflow and communication.
- Organized studio by putting away equipment and filing paperwork.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Supported photography and video shoots by helping with equipment setup.
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
- Streamlined workflow by organizing and maintaining photography equipment, ensuring quick access during shoots.
- Maintained a safe work environment by adhering to safety guidelines when handling equipment and managing studio spaces.
- Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
- Planned and prepared for on-location and studio shoots.
- Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
- Collaborated with photographer and art director to assist with daily tasks.
- Maximized photographer'’s time investment through effective pre-shoot planning discussions that ensured all necessary resources were available at each session.
- Increased client satisfaction by providing timely assistance in setting up and breaking down photo sessions.
- Collaborated with photographers to compose visually striking images for various projects.
- Photos been featured in West Elm magazine and their social media for Miami locations.
Shift Leader
STARBUCKS COFFEE COMPANY
Miami, FL
08.2020 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed inventory levels and conducted stock assessments to minimize waste.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Resolved customer complaints promptly, ensuring positive experiences and loyalty retention.
- Monitored compliance with health and safety standards to maintain a safe workspace.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Office Manager
E&B Classic Floors
Miami, FL
02.2023 - 05.2024
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conducted quality checks on designs to maintain high standards of production output.
- Managed multiple projects simultaneously, prioritizing tasks to meet critical deadlines effectively.
- Evaluated client feedback to refine designs, ensuring customer satisfaction and adherence to brand guidelines.
- Cultivated relationships with peers, other workforce personnel and clients with positive engagement and active listening skills.
- Championed the adoption of new design software and tools, leading to increased productivity and efficiency within the team.
- Streamlined production process by implementing efficient workflow methods, reducing project turnaround times.
- Identified new design concepts for potential use in future projects.
- Took direction to complete special design project based upon client needs.
- Managed multiple projects simultaneously, meeting tight deadlines without compromising on quality.
Customer Service Manager
Michael’s
Miami, FL
09.2017 - 08.2020
- Led customer service team to enhance satisfaction through effective communication and problem resolution.
- Streamlined communication processes between departments, increasing operational efficiency and response times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Shift Supervisor
Party City
Miami
03.2016 - 10.2016
- Supervised daily operations to ensure efficiency and quality standards were consistently met.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shift schedules to optimize workforce productivity and resource allocation.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Problem-solving
- Client communication
- Creative vision
- Visual storytelling
- Creative visionary
- Project management
- Superb attention to detail
- Teamwork and collaboration
- Effective communication
Timeline
Office Manager
E&B Classic Floors
02.2023 - 05.2024
Photographer's Assistant
Silvio Padilla Photography
12.2022 - Current
Shift Leader
STARBUCKS COFFEE COMPANY
08.2020 - Current
Customer Service Manager
Michael’s
09.2017 - 08.2020
Shift Supervisor
Party City
03.2016 - 10.2016
High School Diploma -
Miami Dade College