Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juliette Masanga Kapepula

Des Moines,IA

Summary

Dedicated and detail-oriented professional with extensive experience in both customer service and housekeeping. Proven track record of efficiently managing diverse responsibilities, upholding the highest standards of cleanliness, and delivering exceptional customer service. Adept at problem-solving and multitasking in fast-paced environments. Seeking to apply a strong work ethic and comprehensive skill set to a new role.

Overview

10
10
years of professional experience

Work History

Customer Service, Money Service, Cashier

Walmart
01.2017 - 01.2024
  • Exceptional Customer Service: Delivered outstanding service by addressing customer needs, resolving complaints, and ensuring a seamless shopping experience in a fast-paced retail environment.
  • Advanced Cash Handling & Transaction Management: Efficiently processed thousands of transactions daily, including cash, credit, debit, and mobile payments, consistently balancing registers with precision.
  • Proficiency in POS Systems: Operated Walmart’s POS system to process payments, manage returns, and track inventory, contributing to a smooth and efficient store operation.
  • Product Knowledge & Upselling: Gained extensive knowledge of store merchandise to assist customers and recommend products, driving increased sales and enhancing customer satisfaction.
  • Problem Solving & Conflict Resolution: Addressed customer issues with professionalism and poise, resolving conflicts and ensuring a positive outcome while adhering to company policies.

Housekeeping

Hampton Inn & Suites Westford
01.2014 - 01.2017
  • Attention to Detail: Ensured high standards of cleanliness and presentation in guest rooms and public areas, delivering a pristine and welcoming environment for guests.
  • Time Management & Efficiency: Managed daily cleaning schedules effectively, servicing multiple rooms within tight timeframes to meet hotel requirements and guest expectations.
  • Sanitation & Safety Compliance: Followed rigorous hygiene and safety protocols, including proper use of cleaning agents and equipment, ensuring a safe and healthy environment for guests.
  • Guest Service Excellence: Responded to guest requests for additional services or amenities promptly, providing personalized service and enhancing the overall guest experience.
  • Inventory Management: Monitored and replenished cleaning supplies, linens, and guest amenities, ensuring rooms were fully stocked and ready for new arrivals.

Education

High School Diploma -

Ministere De L'enseignement Primaire
Congo DRC
07-2008

Skills

  • Customer Service
  • Housekeeping and Maintenance
  • Time management abilities
  • Problem-solving abilities
  • Communication
  • Attention to Detail
  • Product Merchandising
  • Customer Assistance
  • Cash Management
  • Accounting Software
  • Complaint resolution
  • Adaptability and Flexibility

Languages

Swahili
Native/ Bilingual

Timeline

Customer Service, Money Service, Cashier

Walmart
01.2017 - 01.2024

Housekeeping

Hampton Inn & Suites Westford
01.2014 - 01.2017

High School Diploma -

Ministere De L'enseignement Primaire
Juliette Masanga Kapepula