Juliette MOLLENAUER-BROWN
Los Angeles,CA
Summary
Highly-motivated employee with exceptional customer service skills and quick learning abilities. Adept at working effectively unsupervised and devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Lead Host
Katsuya Hollywood
Los Angeles, CA
04.2023 - 02.2024
- Greeted guests upon arrival and provided them with menus.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Monitored restaurant occupancy and adjusted seating as needed.
- Coordinated with wait staff to ensure smooth service operations.
- Trained new hosts on company policies, procedures, and customer service standards.
Lead Host/Barback
Toca Madera West Hollywood
Los Angeles, CA
06.2022 - 04.2023
- Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Managed reservations for large groups or special events while accommodating any special requests they may have had.
- Performed opening and closing duties such as cleaning and sanitizing the host stand/bar and restocking restroom supplies as needed.
- Delivered food and drinks to guests in a timely manner while following safety protocols.
Wine Server
Leoness Wine Cellars
Temecula, CA
04.2020 - 05.2022
- Checked identification of guests purchasing alcoholic beverages to ensure they were of legal age.
- Greeted customers upon arrival, explained menu items and specials, provided wine recommendations.
- Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
- Complied with all cash handling policies and procedures when serving guests' payment transactions.
Education
Graduate -
Los Angeles Academy of Music And Production
Santa Monica, CASkills
- Guest Engagement
- Customer Service
- Sales representative
- Reservation Management
- High-Volume Work Environment
- Order Processing
- Payment Processing
Timeline
Lead Host
Katsuya Hollywood
04.2023 - 02.2024
Lead Host/Barback
Toca Madera West Hollywood
06.2022 - 04.2023
Wine Server
Leoness Wine Cellars
04.2020 - 05.2022
Graduate -
Los Angeles Academy of Music And Production