Juliette Ocean
Palm Desert,CA
Summary
Luxury jewelry professional with 10 years of experience in sales, leadership, client relationship management, merchandising, and operations. Proven success driving revenue growth, building long-term client relationships, training teams, and delivering elevated customer experiences. Skilled in clienteling, consultative selling, high-value inventory management, and operational leadership.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager of Sales & Operations
Diamond Wish
Palm Desert, CA
10.2025 - Current
- Generated over $500K in sales within the first three months of startup business launch through relationship-based selling and personalized client experiences.
- Managed daily operations including inventory control, repair intake, custom jewelry sales, visual merchandising, and sales performance.
- Training and support to sales advisors while strengthening sales growth and long-term client relationships.
- Maintain security procedures for high-value merchandise including opening/closing responsibilities and vault access.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Custom Production Manager / Sales Consultant
MJ Christensen Diamonds
Las Vegas, NV
01.2023 - 10.2025
- Exceeded $800K in personal sales in a part-time role through consultative selling, bridal, and custom expertise.
- Managed custom jewelry projects for team of 10 from concept through production while increasing custom intake and margins.
- Trained sales consultants on financing, repairs, POS systems, and custom design processes.
- Collaborated with manufacturing partners to streamline processes; resulting in fewer revisions and improved customer satisfaction. Sourced materials for custom projects to meet budget requirements and procure hard-to-find items for specialized jobs.
- Fostered a collaborative environment with clients on custom projects, leading to repeat business. Evaluated heirloom jewelry with clients to design new pieces using their materials. Performed gold buy and repair assessments.
- Demonstrated extensive product knowledge across multiple jewelry lines and diamond vendors.
Product Development & Merchandising
MK Diamonds
Beverly Hills, CA
09.2020 - 01.2022
- Assisted in product development and merchandising initiatives for two luxury jewelry brands
- Collaborated with in house and freelance teams on creative initiatives for brand growth and cohesion.
- Daily correspondence with manufacturers to manage new designs, timelines, budgets, and quality standards.
- Supported product launches and marketing initiatives to strengthen brand visibility.
Education
Associate of Arts - Business / Art
Douglas Education Center
Pittsburgh, PA09-2011
High School Diploma -
Lindbergh High School
St Louis, MO05-2007
Skills
- Luxury Sales
- Clienteling
- Custom Jewelry
- Bridal Sales
- Team Leadership
- EDGE POS/CRM
- Inventory Management
- Visual Merchandising
- High-Value Asset Security
- Repair Intake
- Sales Training
- Customer Retention
Certification
AGS Certified Sales Associate
Timeline
Assistant Manager of Sales & Operations
Diamond Wish
10.2025 - Current
Custom Production Manager / Sales Consultant
MJ Christensen Diamonds
01.2023 - 10.2025
Product Development & Merchandising
MK Diamonds
09.2020 - 01.2022
Associate of Arts - Business / Art
Douglas Education Center
High School Diploma -
Lindbergh High School