Juliette Rodriguez
Miami,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Administrative Assistant/Receptionist
Costex Tractor Parts
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- .
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk Receptionist
The Mark Spa
08.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
American Eagle Outfitters
Sales Associates
05.2022 - 03.2023
- Identified issues, concerns or areas for improvement and worked with team to resolve.
- Developed daily targets and clearly communicated plan to subordinates and team members.
- Understood and maintained commitments to production plan.
- Monitored daily throughput and addressed shortfalls to daily production plan.
Education
High school diploma -
Alta Career Academy
Miami, FL06.2023
Skills
- Customer service (1 year)
- Sales
- Cashiering
- Retail Sales
- Merchandising
- Cash Handling
- Upselling
- Customer Satisfaction
- Communications Strategies
- Inventory Records
- Lead Discussions
- Customer Experience
- Customer Interaction
- Program and Services Promotion
- Performance Improvement
- Guest Relations
- Office Organization
- Bookkeeping
- Scheduling Appointments
- Hospitality Services
- Time Management
- Telephone Etiquette
- Strategic Planning
- Problem-Solving Skills
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Professional and mature
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant/Receptionist
Costex Tractor Parts
11.2023 - Current
Front Desk Receptionist
The Mark Spa
08.2023 - 11.2023
American Eagle Outfitters
Sales Associates
05.2022 - 03.2023
High school diploma -
Alta Career Academy
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