Summary
Overview
Work History
Education
Skills
Timeline
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Juliette Romero

Placitas,NM

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

9
9
years of professional experience

Work History

Stylist

Great Clips Salon
08.2025 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.

Cosmetologist/Salon Owner

Self Employed
01.2017 - Current
  • Manage daily salon business and booth renters.
  • Handle monthly gross receipts tax and salon income.
  • Duties performed include haircuts, chemical services, manicures, waxing services.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.

Customer Advocate II

Blue Cross Blue Shield Of New Mexico
11.2021 - 08.2024
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
  • Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Certificate - Medical Billing And Coding

Carrington College
Albuquerque, NM
02-2020

Skills

  • Call center customer service
  • Customer support
  • Data entry
  • Communicating with clients
  • Complaint resolution
  • Technical support
  • Basic understanding of bookkeeping and accounting procedures
  • Capable of multitasking
  • Basic understanding of medical terminology
  • Familiar with ICD-10 and CPT coding
  • Analyze and review clinical statements and patient records
  • Help maintain patient confidentiality

Timeline

Stylist

Great Clips Salon
08.2025 - Current

Customer Advocate II

Blue Cross Blue Shield Of New Mexico
11.2021 - 08.2024

Cosmetologist/Salon Owner

Self Employed
01.2017 - Current

Certificate - Medical Billing And Coding

Carrington College

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