JULIETTE S. RODRÍGUEZ
New York,USA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS REPRESENTATIVE
NEW YORK PRESBYTERIAN WESTCHESTER HOSPITAL
Bronxville, New York
05.2015 - Current
- Articulate clear communication with staff regarding critical patients needing immediate life-saving treatment, and or psychiatric patients requiring continuous observation while displaying a professional, empathetic demeanor
- Prioritize weighted workload to ensure time management
- Facilitate admission process, ensuring patients are properly admitted
- Maintain accurate and complete patient records, including registration information, insurance verification, and any relevant documentation
- Identify, analyze, and prepare insurance claims, including Workers' Compensation, Motor Vehicle No-fault, Crime Victims, Department of Health, both Burn and Animal bite victims' documentation, etc., for processing.
PEDIATRIC DENTISTRY RECEPTIONIST
COLUMBIA UNIVERSITY COLLEGE OF DENTAL MEDICINE
New York, New York
10.2013 - 04.2015
- Managed appointment schedules, ensuring efficient flow and availability for patients and staff
- Confirmed appointments, managed cancellations, and rescheduling
- Verified patient insurance benefits, submitted claims, and handled any billing inquiries or issues
- Collaborated with management on creative and planning process for promotional events to increase patient attendance and practice revenue.
SHIFT MANAGER
ALDI SUPERMARKET
New York
01.2013 - 08.2013
- Maintained daily schedule, delegated daily operational tasks, supervised, developed, and trained store employees on store requirements and policies
- Demonstrated leadership and interpersonal communication skills to promote a positive environment, fostering teamwork, support, encouragement and provided coaching to staff members in need
- Set employee schedules and made staffing adjustments to get shifts covered
- Promoted customer satisfaction by addressing complaints and issuing refunds.
Education
Forensic Psychology BA/MA -
John Jay College of Criminal Justice, City University of New York
New York, New York12.2025
Skills
- Team Leadership
- Eligibility Determinations
- Conflict Resolution & Crisis Situation Awareness
- Training and Development
- Proficient in Microsoft Office Suite (Word, Powerpoint, and Excel)
- Strong empathy
- Mental health knowledge
- Psychological assessment
- Psychotherapy techniques
Relevant Coursework
- Criminal Behavior & Criminal Psychological Assessment
- Psychological Profiling of Homicidal Offenders
- Psychology Research Design and Methods
- Psychopathology
- Theories of Personality
Certification
Basic Life Support Certification
Awards
- Dean's List
- Office of Prestigious Award
- Psi Chi International Honor Society of Psychology
- Presidential Scholar Award
Timeline
PATIENT ACCESS REPRESENTATIVE
NEW YORK PRESBYTERIAN WESTCHESTER HOSPITAL
05.2015 - Current
PEDIATRIC DENTISTRY RECEPTIONIST
COLUMBIA UNIVERSITY COLLEGE OF DENTAL MEDICINE
10.2013 - 04.2015
SHIFT MANAGER
ALDI SUPERMARKET
01.2013 - 08.2013
Forensic Psychology BA/MA -
John Jay College of Criminal Justice, City University of New York
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