Juliette Staple
Business Analyst
New York,NY
Summary
Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. I hold a Master of Science in Health Informatics with a strong foundation in data analysis, healthcare systems, and workflow redesign. Experienced in leveraging KPIs and EHR data to drive operational improvement.
Overview
7
7
years of professional experience
Work History
Multi-Specialty Practice Manager
Mount Sinai Health System
New York, New York
06.2024 - Current
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Trained existing and newly hired leadership on how to understand and work through revenue cycle, finance, and access dashboards.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Spearheaded a small workgroup to create a 'Clinician Keys to Success' dashboard to help physicians understand company KPI's and how they can achieve them.
- Supervised a team of 13 office personnel.
Site Manager
CityMD
The Bronx, New York
01.2023 - 03.2024
- Managed daily operations for a high-volume urgent care center serving 150+ patients daily.
- Led a team of 21 direct reports, overseeing training, performance, and operational improvements.
- Conducted business metrics analysis, tracking NPS scores, wait times, and patients per hour (PPH).
- Developed workflow enhancements that reduced wait times and improved patient satisfaction.
- Managed staff scheduling, ensuring adequate coverage and operational efficiency.
- Led service recovery initiatives, addressing negative patient reviews and implementing corrective actions.
- Increased Net Promoter Score (NPS) by 18 points through patient service enhancements.
- Supervised supply ordering and vaccine inventory management, reducing waste and ensuring availability.
- Acted as keyholder, responsible for opening and closing procedures.
- Provided administrative and clinical support as a medical scribe/medical assistant, ensuring accurate documentation.
- Ensured compliance with HIPAA and OSHA regulations, reducing compliance risks and improving patient confidentiality measures.
Assistant Site Manager
CityMD
The Bronx, New York
09.2021 - 01.2023
- Managed front-desk operations, reducing registration errors by 30% and improving patient intake efficiency.
- Assisted in preparing staff schedules, optimizing staffing levels to meet patient demand while controlling labor costs.
- Ordered medical and office supplies, ensuring adequate inventory levels and reducing procurement costs by 12%.
- Conducted training sessions for staff on HIPAA compliance, customer service, and workflow efficiency, improving overall team performance.
- Resolved patient concerns and enhanced service delivery, increasing patient satisfaction scores by 25%.
- Acted as keyholder, responsible for opening and closing procedures.
- Provided administrative and clinical support as a medical scribe/medical assistant, ensuring accurate documentation.
Operations Manager
By Dami Studios LLC
01.2020 - 12.2021
- Streamlined operational procedures, increasing efficiency and profitability.
- Managed budgets and resource allocation, reducing operational costs through strategic financial planning.
- Led weekly strategy meetings, setting milestones, and identifying growth opportunities.
- Developed client proposals and investor presentations, securing business partnerships.
- Managed the CEO's schedule and strategic initiatives, supporting business expansion.
- Analyzed operational data, identifying inefficiencies and implementing process improvements that boosted revenue by 15%.
- Enhanced customer service strategies, increasing client retention and satisfaction by 20%.
Administrative Assistant
Northwell Health
04.2021 - 09.2021
- Performed diversified clerical and administrative duties, supporting operational needs of the office.
- Managed scheduling, record-keeping, and patient billing, increasing office efficiency by 20%.
- Collected payments and maintained financial records, improving billing accuracy and compliance.
- Conducted insurance verifications and authorizations, reducing claim denials.
- Spearheaded a workflow improvement initiative that reduced no-show rates.
- Assisted in surgical bookings and coordinated peer-to-peer meetings for physician case reviews.
- Assisted with patients checking in and out.
Outreach Assistant - Front Desk Assistant
New Settlement Community Center
06.2018 - 07.2019
- Managed office supplies and inventory, ensuring seamless facility operations.
- Directed a team of 40 staff, including front desk workers, class instructors, and aquatic instructors.
- Conducted employee training on compliance policies, improving adherence and performance.
- Established a highly efficient administrative team through ongoing coaching and motivation.
Education
Master of Science - Health Informatics
Rutgers School of Health Professions
New Brunswick, NJ2025
Bachelor of Science - Health Services Administration
CUNY Lehman College
The Bronx, NY2021
Skills
- Healthcare Operations Management
- Staff Leadership & Development
- KPI Management
- Process Improvement
- Revenue Cycle Management
- Billing & Insurance Processes
- Service Recovery & Patient Experience
- Analytical thinking
- Project management
- Problem-solving
- Agile methodologies
- Data visualization
- Strategic thinking
Timeline
Multi-Specialty Practice Manager
Mount Sinai Health System
06.2024 - Current
Site Manager
CityMD
01.2023 - 03.2024
Assistant Site Manager
CityMD
09.2021 - 01.2023
Administrative Assistant
Northwell Health
04.2021 - 09.2021
Operations Manager
By Dami Studios LLC
01.2020 - 12.2021
Outreach Assistant - Front Desk Assistant
New Settlement Community Center
06.2018 - 07.2019
Master of Science - Health Informatics
Rutgers School of Health Professions
Bachelor of Science - Health Services Administration
CUNY Lehman College
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