Summary
Overview
Work History
Education
Skills
Biography
Certification
cooking
Languages
Timeline
Generic

Juliette Taylor

Brunswick,MD

Summary

Experienced customer representative with exceptional interpersonal and communication skills. Proficient in resolving customer issues and fostering positive relationships. Demonstrated dependability and effectiveness in managing operations, consistently meeting production targets. Well-organized, self-motivated, and knowledgeable in strategies for fast-paced work environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Weis Pharmacy
10.2023 - Current
  • Answered incoming 40+ phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.

Program Coordinator

Women Giving Back
01.2019 - 01.2022
  • Conveys Women Giving Back mission and quality standards and provides an exceptional volunteer experience while supervising
  • Develops and maintains processes, policies, and procedures for volunteer handbooks and documents in coordination with the Volunteer Engagement Specialist and Program Operations Manager
  • Manage, develop, and motivate a growing team of lead volunteers and volunteer drivers
  • Serves as liaison to the Warehouse Committee, providing updates and changes on operations and processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Work effectively in fast-paced environments.

Lead Teacher

Kiddie Academy - Reston
01.2014 - 01.2016
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests
  • Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
  • Prepare reports on students and activities as required by administration
  • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate
  • Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills
  • Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

Lead Teacher

Kiddie Academy – Leesburg
01.2010 - 01.2012

Develop and implement age-appropriate curriculum for children in their care
Create and maintain a safe, nurturing, and stimulating environment for children
Supervise and monitor the safety of children in their care
Establish positive relationships with parents and families
Plan and lead activities to encourage physical, social, and intellectual growth in children
Observe and document children’s progress and discuss with parents
Assist with mealtime, naptime, and other daily routines
Assist with potty training and other developmental milestones
Encourage children to interact with each other and participate in group activities
Provide guidance to children on appropriate behavior
Participate in staff meetings and professional development activities
Maintain a clean and organized classroom environment

Costumer service

Aviation and International accounts / Kam y Asociados Panama
01.2008 - 01.2010

Education

Bachelor in Commerce -

Panama City, Escuela Americana
Panama City Panama
01.1999

Skills

  • work well with others, have excellent oral and interpersonal communication skills, and have diversified experience dealing with people of all ages Stress management, particularly effective in determining the needs of others and applying new information rapidly, bilingual experience / Spanish-English read, write and speak fluently, active listener, dependable, empathic, friendliness, and open-mindedness Microsoft Office / Google Office / jot form/sales force / Salesforce / Data entry

Problem-solving skills

Team Collaboration

Confidentiality and HIPAA

Workflow Optimization

Insurance Billing

Answering customer questions

Biography

Just before I decided it was time to join the workforce, I was a stay at home mother of four children. My husband and children are my biggest motivation to be a better person every day. We are a family that loves our time together; enjoying things like hiking, watching movies and football.

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • HIPAA Compliance Certification – Various Accredited Providers.

cooking

On my free time at home we cook with a passion for experimenting with diverse cuisines and creating innovative dishes. Proficient in meal planning, recipe development, and food presentation.

Languages

Spanish
Full Professional

Timeline

Pharmacy Technician

Weis Pharmacy
10.2023 - Current

Program Coordinator

Women Giving Back
01.2019 - 01.2022

Lead Teacher

Kiddie Academy - Reston
01.2014 - 01.2016

Lead Teacher

Kiddie Academy – Leesburg
01.2010 - 01.2012

Costumer service

Aviation and International accounts / Kam y Asociados Panama
01.2008 - 01.2010

Bachelor in Commerce -

Panama City, Escuela Americana
Juliette Taylor