Juliette Tinebra
Louisville,KY
Summary
Dedicated and well-qualified Customer Service professional with strong oral and written communication skills and proven multitasking abilities. Committed to maintaining high levels of customer support and professionalism to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
01.2020 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Directed and supervised teams of up to 30 associates.
- Regularly addressed customer concerns and complaints to satisfy them and keep them as return customers.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Associate
Walmart
08.2019 - 12.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
Server
Cracker Barrel
04.2018 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shift Leader
McDonalds
02.2017 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Member
McDonalds
06.2014 - 02.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree -
Eastern Kentucky University
Richmond, KYHigh School Diploma -
South Oldham High School
Crestwood06.2016
Skills
- Problem-Solving
- Conflict Resolution
- Client Support
- Coaching and Mentoring
- Attention to Detail
- Complaint Resolution
- Performance Improvement
Timeline
Team Lead
Walmart
01.2020 - Current
Associate
Walmart
08.2019 - 12.2019
Server
Cracker Barrel
04.2018 - 07.2019
Shift Leader
McDonalds
02.2017 - 08.2018
Crew Member
McDonalds
06.2014 - 02.2017
No Degree -
Eastern Kentucky University
High School Diploma -
South Oldham High School