Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
Juliette Urena Montilla

Juliette Urena Montilla

Summary

Professional with strong international travel expertise. Experience in customer service and safety protocols. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in multilingual communication, conflict resolution, and emergency response, with calm and approachable demeanor that fosters trust and cooperation among colleagues and people.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
02.2019 - Current
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.

Outreach Worker

City of Columbus Health Department
01.2017 - 02.2019
  • Promotion of Family Planning options and Front desk operations.
  • Planned outreach events for the latino community to reach out to at-risk families.
  • Provide outreach to hard-to-reach and vulnerable populations covering the availability of reproductive health and wellness services
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.

Medical-Social Interpreter

Access 2 Interpreters, LLC
01.2014 - 01.2017
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Maintained message content, tone, and emotion as closely as possible.
  • Educated patients (through interpretation) regarding their sexual health, birth control, pregnancy and medical needs.
  • Counseled patients regarding their desired treatment options for HIV, TB, TRICH, CT/GC and RPR.
  • Enabled effective communication in emergency situations by offering on-call interpretation services for first responders.

Student Services Director

American Christian School
01.2007 - 01.2014
  • Evaluated program effectiveness using assessment tools, adjusting strategy accordingly to ensure continuous improvement.
  • Directed all instructors and staff members on their daily task and responsibilities
  • Conducted staff meetings-Student curriculum
  • Managed budgets and resources effectively, optimizing the allocation of funds to meet student needs.
  • Enhanced student and parents experience by developing and implementing innovative programs and services.
  • Monitored curricula and course sequencing.

Education

Safety, Security And Customer Care Onboard

United Airlines -Inflight Department-
Houston, TX
04-2019

Bachelor's degree - Modern Languages

UTESA University
Dominican Republic
01.2014

High School Diploma - General studies

Colegio San José Obrero
Dominican Republic
01.2003

Skills

  • Strong work ethic
  • Crew resource management
  • Cultural awareness
  • Customer service
  • Attention to detail
  • First aid/Vital signs
  • Calm under pressure
  • Reliability and punctuality
  • Multilingual skills

Certification

  • Medical-Social Interpretation, Access 2 Interpreters LLC, Columbus, Ohio, 01/01/14
  • LARC (Family Planning), City of Columbus Health Department, Columbus, Ohio, 01/01/18

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working

Interests

  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Travel, airplanes, cloud formation Aviation
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Photography, Hiking, Food Tourism, Baking
  • Music, Dancing, Acting and Theater



Timeline

Flight Attendant

United Airlines
02.2019 - Current

Outreach Worker

City of Columbus Health Department
01.2017 - 02.2019

Medical-Social Interpreter

Access 2 Interpreters, LLC
01.2014 - 01.2017

Student Services Director

American Christian School
01.2007 - 01.2014

Safety, Security And Customer Care Onboard

United Airlines -Inflight Department-

Bachelor's degree - Modern Languages

UTESA University

High School Diploma - General studies

Colegio San José Obrero

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