Juliette Zayas
Hialeah,FL
Summary
Motivated, Friendly and customer-oriented with over 5 years of experience in customer service. Very open minded in learning any skill for the job. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Front Desk
Abrams Medical Center
03.2023 - 07.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Check in patients
- Scheduled, coordinated and confirmed appointments.
- Collected payment from guests.
- Answer phone lines
- Maintaining reception area/office equipment
- (Reason for leaving: Seasonal)
Outbound Customer Service Representative
Humana
12.2020 - 02.2023
- Call and speak directly to welcome new members
- Provide members with any information needed based upon their medical plan
- Help schedule appointments
- Assist members with switching Dr’s
- Helped management with other projects such as: Contact members to verify if they’re still located in Florida
- Search for members phone numbers when not listed on medical plan.
- (Reason for leaving : Relocated)
Appointment Clerk
Sun Logistics
01.2020 - 10.2020
- File paper work
- Fix bills
- Set appointments with customers based on individual convenience.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Provided accurate information and answered any questions regarding services or products.
- (For leaving: Temp position)
Cashier
USA Parking
03.2018 - 01.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved guest complaints
- (Reason for leaving: better offer)
Education
High school diploma -
Hialeah High School
Hialeah, FL06.2018
Skills
- English - Expert
- Spanish
- Microsoft Word
- Excel
- Manage Files
- Scheduling
- Front Desk Operations
- Call Answering and Routing
- Restaurant experience
- Food Handler Certification
- Food Safety (1 year)
- Present
Timeline
Front Desk
Abrams Medical Center
03.2023 - 07.2023
Outbound Customer Service Representative
Humana
12.2020 - 02.2023
Appointment Clerk
Sun Logistics
01.2020 - 10.2020
Cashier
USA Parking
03.2018 - 01.2020
High school diploma -
Hialeah High School
Similar Profiles
Sophia BarcenasSophia Barcenas
Intern at Abrams Medical CollegeIntern at Abrams Medical College
Jamie MurphyJamie Murphy
Customer Service Representative at Abrams Forest Veterinary Clinic, a Thrive PartnerCustomer Service Representative at Abrams Forest Veterinary Clinic, a Thrive Partner
Melissa RandezMelissa Randez
EMT Skills Instructor at Abrams CollegeEMT Skills Instructor at Abrams College