Summary
Overview
Work History
Education
Skills
Timeline
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Juliette Zayas

Hialeah,FL

Summary

Motivated, Friendly and customer-oriented with over 5 years of experience in customer service. Very open minded in learning any skill for the job. Authorized to work in the US for any employer

Overview

5
5
years of professional experience

Work History

Front Desk

Abrams Medical Center
03.2023 - 07.2023
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Check in patients
  • Scheduled, coordinated and confirmed appointments.
  • Collected payment from guests.
  • Answer phone lines
  • Maintaining reception area/office equipment

  • (Reason for leaving: Seasonal)

Outbound Customer Service Representative

Humana
12.2020 - 02.2023
  • Call and speak directly to welcome new members
  • Provide members with any information needed based upon their medical plan
  • Help schedule appointments
  • Assist members with switching Dr’s
  • Helped management with other projects such as: Contact members to verify if they’re still located in Florida
  • Search for members phone numbers when not listed on medical plan.
  • (Reason for leaving : Relocated)

Appointment Clerk

Sun Logistics
01.2020 - 10.2020
  • File paper work
  • Fix bills
  • Set appointments with customers based on individual convenience.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Provided accurate information and answered any questions regarding services or products.
  • (For leaving: Temp position)

Cashier

USA Parking
03.2018 - 01.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved guest complaints
  • (Reason for leaving: better offer)

Education

High school diploma -

Hialeah High School
Hialeah, FL
06.2018

Skills

  • English - Expert
  • Spanish
  • Microsoft Word
  • Excel
  • Manage Files
  • Scheduling
  • Front Desk Operations
  • Call Answering and Routing
  • Restaurant experience
  • Food Handler Certification
  • Food Safety (1 year)
  • Present

Timeline

Front Desk

Abrams Medical Center
03.2023 - 07.2023

Outbound Customer Service Representative

Humana
12.2020 - 02.2023

Appointment Clerk

Sun Logistics
01.2020 - 10.2020

Cashier

USA Parking
03.2018 - 01.2020

High school diploma -

Hialeah High School

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Juliette Zayas