Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Julie Vicencio

Plainfield,IL

Summary

Accomplished Principal Project Manager at Acxiom Corporation, leveraging Agile principles and exceptional communication skills to drive significant revenue growth. Successfully led high-impact initiatives, including a marketing data pipeline that boosted customer acquisitions by 35%. Expert in managing complex projects, fostering collaboration, and delivering results within budget and timelines.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Principal Project Manager

Acxiom Corporation
Little Rock, AR
03.2015 - Current
  • Dynamic and results-driven professional with a proven track record in leading high-performing teams and expertise in budgeting, timeline coordination, communication, and risk management
  • Recognized for exceptional communication and organizational skills, as well as the ability to collaborate effectively with cross-functional teams
  • Adept at managing multiple projects simultaneously, ensuring budget constraints and deadlines adherence
  • Successfully led teams to deliver outstanding results under tight deadlines, consistently meeting the expectations of diverse stakeholders and driving projects to completion
  • Client: Walmart Financial Services (WFS) – Managed multiple initiatives that expanded Walmart's offerings from one money transfer service to eight services and over 19 providers
  • The revenue growth of the account portfolio increased six times compared to the first contract with the contract sales
  • Wells Fargo - Successfully established a marketing data pipeline that handled over 10 million prospects, resulting in a 35% increase in customer acquisitions
  • Major Initiatives I led include: COSTL API Implementation; 7M revenue, Mobile Money Services: 6M revenue, Kiosk Money Transfer Staging: 1.8M revenue, Wells Fargo Prospect Database – 5M revenue
  • Accountabilities and achievements included: Managed strategic high revenue and profile projects
  • Responsible for the data used to create final pricing, prepare client presentation materials, and present the technology proposal or RFP response to the customer
  • Promoted client satisfaction by ensuring the initiatives adhered to stakeholders' requirements and the project completion was within scope, quality, time, and cost constraints
  • Met with stakeholders, fostering transparent communication regarding project issues and decisions
  • Improved customer engagement through relationship management and timely communications
  • Set and reported project status on budget, schedule, resources, and technical issues
  • Assisted in the creation of the language and pricing of new contracts
  • Planned, scheduled, and coordinate project activities to meet deadlines
  • Lead complex programs and projects to consistently successful completion
  • The programs required coordinated delivery and implementation with clients and external vendors
  • Worked with internal and external stakeholders across multiple departments to identify priorities and achieve organizational alignment across various projects
  • Understood project requirements from both business and technical standpoints, liaising between business users and the project team
  • Managed, communicated, and tracked project changes to ensure successful implementation
  • Lead meetings with external and internal teams to align on program goals
  • Identified risks and developed and implemented contingency plans

Development Manager

Acxiom Corporation
Little Rock, AR
01.2012 - 03.2015
  • I led the development and implementation of real-time projects for two Fortune 500 brands in payment services
  • The team comprised 30 individuals responsible for developing custom applications, project management, testing, and integrating the applications within the customer's environment
  • Clients included: Walmart Financial Services (WFS) – Led the group that built the first two releases of the Walmart Know Your Customer (KYC) application and infrastructure to support the product
  • The target market was 'non-bank' customers
  • The first release integrated the Money Transfer (MoneyGram) application into this infrastructure; the second integrated the WFS browser-enabled cash registers
  • Discover Credit Card: Responsible for enhancing and improving the performance of the Discover website, which helped consumers find the 'best' card for their credit needs
  • The team provided hosting support for this function and all back-end integration activities
  • Accountabilities include: Assist in final proposal and development management of all new business opportunities with existing clients
  • For FY13, the revenue growth of my account portfolio was over 30% versus company-wide growth <2%
  • Delivered multiple enhancement projects of varying complexity during Acxiom's FY13
  • I worked with Finance and Accounting staff regarding cost forecasts and revenue recognition associated with account and resource planning
  • Ensured an on-time and on-budget implementation that stayed within the confines of the Statement of Work and met or exceeded the client's expectations
  • Responsible for interviewing and hiring new personnel
  • Mentored team members, driving high levels of customer service and effective project management
  • Defined the resources required to complete a project and allocated resources accordingly
  • Collaborated with project managers to deliver assigned programs
  • Developed group and individual timelines and assessed/identified potential bottlenecks in each project/program process
  • Communicate regularly with the client's C-level management
  • Topics of communication include overall program status, budgetary updates, and general client management issues
  • Implemented and managed changes and interventions, achieving program goals
  • Responsible for managing ongoing monthly application enhancements

Development Leader

Acxiom Corporation
Little Rock, AR
01.2005 - 01.2011
  • Provided client management and development leadership for two Fortune 500 real-time client environments
  • Clients are major international credit card issuers and the world's largest payment network with applications serving risk management and marketing services functions
  • Clients included: Visa Inc
  • - MasterCard – MasterCard partnered with Visa on the ICS application
  • Led the team that converted the Visa Issuers Clearing House (ICS) application UI application from Experian to Acxiom
  • The work involved upgrading the application and technology to Java / Oracle environment
  • Managed multiple website development and hosting initiatives for Visa
  • The last major project was developing the Visa NFL site for the 2012 – 2013 season
  • The application provided online enrollment functionality via desktop, mobile phone, and tablet devices
  • Managed the project implementation that developed the infrastructure to support pre-paid card offerings in multiple countries
  • Work included: Assist pricing of various components for client proposals
  • Managed teams working on different programs and smoothed out any areas of possible conflict
  • Responsible for managing ongoing bi-monthly application enhancements
  • Worked across multiple segments of the client's business (management of the line of business, client's application development team, and the ultimate end users of the application)
  • Assisted and managed resource requirements (number of resources and skill level) to support the requested change

Program Manager

Spiegel/Eddie Bauer, Inc
Downers Grove, IL
01.2002 - 01.2004
  • Led teams who developed, tested, and integrated the application of national e-commerce websites and major retail clients’ call centers, serving a payment cardholder base of 80 million accounts
  • Work included: Led a 35-person team with an annual $6 million budget
  • Worked across multiple segments of the client’s business (management of the line of business, client’s application development team, and the ultimate end users of the application)
  • Primary responsibilities included: Creating productive internal and external client relationships
  • Setting project cost, schedule, and productivity benchmarks
  • Installing application software and developing customer enhancements
  • Implementing regulatory updates
  • Networked with business customers to identify opportunities for improved system processes
  • Leading programs and projects to consistently successful completion
  • Developed feasibility studies, risk assessment, project reporting, staffing guidelines, and procedures to maintain standards and control
  • Coordinated delivery and implementation with clients and external vendors

Education

Master of Business Administration (M.B.A.) -

Institute Keller Graduate School
Oak Brook, IL

Bachelor of Science - Computer Information Systems

DeVry University
Addison, IL

Skills

  • Scrum Methodology
  • Agile Principles
  • Lucid Charts
  • MS Office 365
  • Confluence
  • Microsoft Teams
  • Slack
  • JIRA
  • Mondaycom
  • Visio
  • Microsoft Project
  • PMBOK

Certification

  • Project Management Professional Certification (PMP)
  • Certified ScrumMaster (CSM)
  • Certified Scrum Product Owner (CSPO)

References

References available upon request.

Timeline

Principal Project Manager

Acxiom Corporation
03.2015 - Current

Development Manager

Acxiom Corporation
01.2012 - 03.2015

Development Leader

Acxiom Corporation
01.2005 - 01.2011

Program Manager

Spiegel/Eddie Bauer, Inc
01.2002 - 01.2004

Master of Business Administration (M.B.A.) -

Institute Keller Graduate School

Bachelor of Science - Computer Information Systems

DeVry University

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Julie Vicencio