JULIE WEAVER THOMAS
Spanish Fork,UT
Summary
I am looking for long-term employment that will increase current skills and offer advancement opportunities. I am dedicated to all areas of growth.
Overview
8
8
years of professional experience
Work History
Senior Technical Support Specialist
SR
Lehi, UT
02.2021 - Current
- Manages 500 Multi-Location accounts
- Works with offices daily through email/phone to deliver optimal service and technical customer care
- Addresses concerns and issues consistently
- Follows up with clients to maintain trusting relationship
- LIves by Solutionreach Credo in working with team members at creating drive to give clients amazing customer success
Client Success Representative
SR
Lehi, UT
09.2015 - 02.2021
- Manage countless Inbound calls from clients
- Kept record of interaction and actions taken
- Trained customers to utilize platform efficiently
- Responded to individual client support issues via phone, email and chat.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Performed troubleshooting of software and to resolve issues and escalated situations to proper department .
- Followed documentation and training materials to diagnosis, resolve and escalate client support tickets
- Tailored customer relationships by determining expected needs and finding correct solutions
Buyer Assistant
PUGS
LINDON, UT
01.2014 - 01.2015
- Processed, tracked and updated purchase orders and emergency orders on Oracle
- Forwarded timely and accurate purchase information to billing department
- Worked with more than 25 client representatives, maintaining exemplary customer satisfaction
- Miscellaneous duties including purging old files, maintaining client rep contact information, and updating Oracle.
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors
- Processed, reviewed and tracked replenishment orders
Skills
- Defect Analysis and Resolution
- Verbal and Written Communication
- Training Materials Development
- Hardware and Software Repair
Accomplishments
- Finisher Club 2020
Timeline
Senior Technical Support Specialist
SR
02.2021 - Current
Client Success Representative
SR
09.2015 - 02.2021
Buyer Assistant
PUGS
01.2014 - 01.2015