Julija Zukova
San Mateo,CA
Summary
Experienced Finance/Lease Retention Manager with a demonstrated history of working in the automotive industry. Skilled in Negotiation, Logo Design, Coaching, Advertising, and Sales. Strong sales professional with a Bachelor's degree focused in Economics from The University of Economics and Culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Short term real estate manager
Cloud Living LLC
Sunnyvale , California
09.2024 - Current
- Reviewed monthly financial statements to identify areas of improvement in operating costs.
- Maintained accurate records of all transactions related to the purchase or sale of real estate assets.
- Created and maintained relationships with tenants, landlords, and other stakeholders in the real estate industry.
- Managed tenant relations by resolving disputes quickly and efficiently.
- Prepared annual budgets to support long-term goals of the business.
- Established short-term and long-term objectives for the company's real estate portfolio.
- Coordinated maintenance activities for all owned properties as needed.
- Monitored market trends to determine optimal pricing strategies for properties.
- Developed and implemented real estate marketing strategies to increase client base.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
Sales Executive
Ferrari Silicon Valley
Redwood City, United States
10.2021 - 10.2024
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Created brochures and newsletters to promote products or services.
- Used cold calling and networking to sell products and services.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Managed a portfolio of accounts to achieve long-term success.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Ensured compliance with sales policies, practices, and legal requirements.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Negotiated contracts with clients on behalf of the company.
- Cultivated relationships with existing customers to encourage repeat business.
Finance/Lease Retention Manager
Swickard Auto Group/ Audi Oakland
Oakland, United States
06.2021 - 10.2021
- Utilized CRM software tools to track interactions between customers and sales representatives.
- Developed cross-sell and up-sell initiatives for existing customers.
- Developed incentive programs aimed at increasing repeat purchases from existing customers.
- Developed and implemented customer retention strategies to increase customer loyalty.
- Created targeted email campaigns for segmented groups of customers based on their needs and interests.
- Provided timely responses to customer inquiries or complaints regarding the company's services or products.
- Identified opportunities for process improvements related to customer retention efforts.
Internet Sales Manager
Indigo Autogroup/Sonnen/VW Marin and Audi Marin
San Rafael, California
09.2015 - 06.2021
- Developed and implemented strategies for increasing internet sales volume.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Negotiated product sales and trade-in deals for maximum profit.
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
- Set and achieved monthly sales targets, contributing to overall company revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Sales and Leasing Consultant
MB of Pleasanton
Pleasanton, CA
10.2014 - 09.2015
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
- Participated in team meetings to discuss progress towards goals or brainstorm ideas for future campaigns.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Analyzed data from monthly reports to determine areas for improvement in sales performance.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Owner
Zukova Boutique online
07.2014 - 09.2015
- Company Overview: Unique handmade jewelry. Sterling silver, brass, bronze, and more.
- Oversaw budgeting and financial management.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created marketing campaigns to attract new customers.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed market trends to identify new business opportunities.
- Managed sales presentations to promote product and brand benefits.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
Sales And Leasing Consultant
Sonnen Motorcars
09.2013 - 10.2014
- Company Overview: VW/Audi/Porsche
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Performed daily administrative tasks such as filing paperwork or entering data into databases.
- Developed sales strategies to maximize profits, improve customer service, and increase market share.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Participated in team meetings to discuss progress towards goals or brainstorm ideas for future campaigns.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Life/Health and Property/Casualty Insurance Agent
Farmers Insurance Group of Companies
California
04.2012 - 04.2014
- Ensured accuracy of all documentation related to customer inquiries or requests for information about their existing policies.
- Conducted research and analyzed data in order to identify trends in the casualty insurance industry.
- Provided advice on the best type of casualty insurance policy for clients' needs.
- Monitored changes in state regulations pertaining to casualty insurance companies, making necessary adjustments as needed.
- Assisted customers with filing claims related to their casualty insurance policies.
- Maintained up-to-date knowledge of new developments in the field of casualty insurance products and services.
- Developed and implemented marketing strategies to increase sales of casualty insurance policies.
- Advised customers about additional coverages available through their existing policies or suggested alternative options if necessary.
- Created custom-tailored solutions for clients seeking specialized types of casualty insurance coverage.
- Managed a portfolio of client accounts, ensuring that all paperwork was kept up-to-date and accurate.
- Analyzed financial statements, credit reports, and other documents related to potential customers' applications for casualty insurance coverage.
- Reviewed existing contracts between insured parties to ensure compliance with applicable laws and regulations governing casualty insurance products.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
- Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
- Upsold products to policyholders and potential new clients.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Sales and Leasing Consultant
Momentum Toyota of Fairfield
03.2013 - 09.2013
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Developed sales strategies to maximize profits, improve customer service, and increase market share.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Created marketing materials such as flyers, brochures, emails, and presentations to promote leasing specials or other incentives.
- Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
- Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
- Cross-sold additional products and services to purchasing customers.
Owner
Zukova Boutique
Vacaville, California
11.2009 - 04.2012
- Company Overview: Women's clothing and accessories
- Women's clothing and accessories
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with applicable laws and regulations related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Conducted performance reviews for employees on a regular basis.
- Researched potential partners in order to expand services offered.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Collaborated with other owners on joint ventures and shared resources.
- Analyzed industry trends to develop competitive strategies.
- Organized events such as trade shows and conferences.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Managed sales presentations to promote product and brand benefits.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Office Manager
Truckee Pediatric Dentistry
Truckee, California
10.2008 - 07.2009
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Provided training to new hires on office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed effective communication strategies between departments within the organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
RDA/Manager
K. Kucharski, D.M.D
Kings Beach, California
06.2005 - 10.2008
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Bachelor's degree - Economics
The University of Economics and Culture
01.2002
2-year programm - Style/Fashion/Cosmetology/Hair/MakeUp
Biruta Magele School of Style
01.2002
Skills
- Contract negotiation
- Team leadership
- Project management
- CRM software
- Customer relationship management
- Sales strategy development
- Lead generation
- Account management
- Problem solving/Conflict resolution
- Exceptional customer service
- Customer needs assessment
- Price quote preparation
- Business development
- Sales pipeline management
- Excellent people skills
- Upselling and cross selling
Websites
Certification
- Audi brand specialist
- Life/Health Insurance Agent/Broker
- Ferrari Brand Specialist
- RDA - Registered Dental Assistant
- VEST - VW Certified Master
Languages
- English, Professional Working Proficiency
- Russian, Native or Bilingual
...
...
Timeline
Short term real estate manager
Cloud Living LLC
09.2024 - Current
Sales Executive
Ferrari Silicon Valley
10.2021 - 10.2024
Finance/Lease Retention Manager
Swickard Auto Group/ Audi Oakland
06.2021 - 10.2021
Internet Sales Manager
Indigo Autogroup/Sonnen/VW Marin and Audi Marin
09.2015 - 06.2021
Sales and Leasing Consultant
MB of Pleasanton
10.2014 - 09.2015
Owner
Zukova Boutique online
07.2014 - 09.2015
Sales And Leasing Consultant
Sonnen Motorcars
09.2013 - 10.2014
Sales and Leasing Consultant
Momentum Toyota of Fairfield
03.2013 - 09.2013
Life/Health and Property/Casualty Insurance Agent
Farmers Insurance Group of Companies
04.2012 - 04.2014
Owner
Zukova Boutique
11.2009 - 04.2012
Office Manager
Truckee Pediatric Dentistry
10.2008 - 07.2009
RDA/Manager
K. Kucharski, D.M.D
06.2005 - 10.2008
Bachelor's degree - Economics
The University of Economics and Culture
2-year programm - Style/Fashion/Cosmetology/Hair/MakeUp
Biruta Magele School of Style