Julimar Ocasio
Montgomery,AL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant, Internal Medicine
Extended Arms Physicians
Montgomery, AL
04.2024 - Current
- Collected specimens for testing and analysis.
- Maintained accurate records of patient visits in electronic medical record system.
- Provided patient education regarding diet, exercise, medications, and other health-related topics.
- Obtained authorizations from insurance companies for certain procedures or treatments.
- Took x-rays as directed by the physician.
- Conducted venipuncture to draw blood samples for lab testing.
- Reviewed test results with physicians to determine appropriate treatment plans.
- Greeted patients upon arrival at the clinic or hospital setting.
- Assisted with administrative tasks such as filing documents and preparing reports.
- Monitored vital signs such as temperature, pulse rate, and respiration rate during examinations or treatments.
- Performed laboratory tests such as urinalysis, blood glucose levels, and hemoglobin counts.
- Assisted physicians in providing patient care, including taking medical histories and vital signs.
- Administered injections as prescribed by physician.
- Instructed patients on proper use of medications or therapies.
- Administered medications as prescribed by the physician according to established protocols.
- Prepared examination rooms with necessary instruments and supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
HVAC Assistant
Fortis College
Montgomery, AL
02.2024 - 03.2024
- Verified attendance with students
- Filled out attendance rosters
- Posted missing attendance
- Filed all documents
- Organized and maintained office
- Prepped folders for instructors for the classes
- Documented grades and percentages for students
- Oversaw all administrative duties
- Went over policies and procedures with students
- Helped students get into their school information/programs
- Organized labs for students to complete schoolwork
- Kept inventory of all supplies in the lab and office
Medical Assistant Intern
Extended Arms Physicians
Montgomery, AL
02.2024 - 03.2024
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Familiarized patients with hospital protocols upon admission.
- Ordered laboratory tests and scheduled appointments for patients.
- Performed patient intake duties, including taking vital signs and medical histories.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Prepared examination rooms with necessary instruments and supplies.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Assisted physicians with examinations and procedures.
- Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
- Compiled data for reports related to patient visits, treatments, medications, test results.
- Educated patients on health-related topics and provided instruction on medication usage as directed by a physician.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Escorted patients to examination rooms and prepared for physician exams.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
- Charted all patient services in records with high accuracy.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Monitored patient stability by checking vital signs and weight.
- Performed basic lab tests such as urinalysis and blood glucose levels under the supervision of a physician or nurse practitioner.
- Assisted in preparing examination rooms for incoming patients.
- Explained treatment plans to patients before administering any medication or procedure.
- Followed up with patients regarding any follow-up care instructions given by the doctor.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Administered injections and medications as prescribed by the physician or nurse practitioner.
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Ensured all documents were properly filled out prior to patient leaving office.
Laborer
Trex
Winchester, VA
12.2022 - 01.2023
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Stacked and arranged products on pallets according to size and weight requirements.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Customer Service Representative
TurboTax
Montgomery, AL
01.2022 - 04.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Delivered exceptional service by empathizing with customer concerns.
Pizza Delivery Driver
Dominos Pizza Inc.
Quantico, VA
11.2020 - 04.2021
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Recorded weekly hours and mileage for accurate payment.
- Answered phone calls from customers placing takeout orders.
- Compiled weekly sales reports summarizing total number of pizzas sold per day.
- Conducted daily cleaning duties such as mopping floors, washing dishes.
- Processed cash and credit and debit payments accurately using point-of-sale system.
Cashier
La Cocina Del Coqui
Hubert, NC
04.2020 - 07.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
Cashier
Dairy Queen Grill & Chill
Hanceville, AL
10.2018 - 03.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Drive-Thru Cashier
Taco Bell
Montogmery, AL
01.2017 - 05.2018
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Took orders, prepared foods and processed payments in full-service establishment.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Medical Assistant Diploma - Medical Assistant
Fortis College
Montgomery, AL04-2024
High School Diploma -
G. W. Carver Senior High School
Montgomery, AL05-2018
Skills
- Medical Office Procedures
- Patient Scheduling
- Spanish Speaking
- Confidentiality
- Clinical Documentation
- Specimen Collection
- Patient-focused care
- Medical Terminology
- Customer Assistance
- Customer Service
- Credit and cash transactions
Accomplishments
- Salutatorian at Fortis College
- Student Ambassador at Fortis College
Certification
- Certified Clinical Medical Assistant 05/03/2024
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Assistant, Internal Medicine
Extended Arms Physicians
04.2024 - Current
HVAC Assistant
Fortis College
02.2024 - 03.2024
Medical Assistant Intern
Extended Arms Physicians
02.2024 - 03.2024
Laborer
Trex
12.2022 - 01.2023
Customer Service Representative
TurboTax
01.2022 - 04.2022
Pizza Delivery Driver
Dominos Pizza Inc.
11.2020 - 04.2021
Cashier
La Cocina Del Coqui
04.2020 - 07.2020
Cashier
Dairy Queen Grill & Chill
10.2018 - 03.2019
Drive-Thru Cashier
Taco Bell
01.2017 - 05.2018
Medical Assistant Diploma - Medical Assistant
Fortis College
High School Diploma -
G. W. Carver Senior High School