Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Julimar Ocasio

Montgomery,AL

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant, Internal Medicine

Extended Arms Physicians
Montgomery, AL
04.2024 - Current
  • Collected specimens for testing and analysis.
  • Maintained accurate records of patient visits in electronic medical record system.
  • Provided patient education regarding diet, exercise, medications, and other health-related topics.
  • Obtained authorizations from insurance companies for certain procedures or treatments.
  • Took x-rays as directed by the physician.
  • Conducted venipuncture to draw blood samples for lab testing.
  • Reviewed test results with physicians to determine appropriate treatment plans.
  • Greeted patients upon arrival at the clinic or hospital setting.
  • Assisted with administrative tasks such as filing documents and preparing reports.
  • Monitored vital signs such as temperature, pulse rate, and respiration rate during examinations or treatments.
  • Performed laboratory tests such as urinalysis, blood glucose levels, and hemoglobin counts.
  • Assisted physicians in providing patient care, including taking medical histories and vital signs.
  • Administered injections as prescribed by physician.
  • Instructed patients on proper use of medications or therapies.
  • Administered medications as prescribed by the physician according to established protocols.
  • Prepared examination rooms with necessary instruments and supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Incorporated outside records into charts and EHR.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

HVAC Assistant

Fortis College
Montgomery, AL
02.2024 - 03.2024
  • Verified attendance with students
  • Filled out attendance rosters
  • Posted missing attendance
  • Filed all documents
  • Organized and maintained office
  • Prepped folders for instructors for the classes
  • Documented grades and percentages for students
  • Oversaw all administrative duties
  • Went over policies and procedures with students
  • Helped students get into their school information/programs
  • Organized labs for students to complete schoolwork
  • Kept inventory of all supplies in the lab and office

Medical Assistant Intern

Extended Arms Physicians
Montgomery, AL
02.2024 - 03.2024
  • Protected confidentiality of patient care information and treatments to prevent data breaches.
  • Maintained accurate records of patient care services in accordance with established policies and procedures.
  • Familiarized patients with hospital protocols upon admission.
  • Ordered laboratory tests and scheduled appointments for patients.
  • Performed patient intake duties, including taking vital signs and medical histories.
  • Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
  • Prepared examination rooms with necessary instruments and supplies.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
  • Assisted physicians with examinations and procedures.
  • Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
  • Compiled data for reports related to patient visits, treatments, medications, test results.
  • Educated patients on health-related topics and provided instruction on medication usage as directed by a physician.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.
  • Administered injections or medications as prescribed by a physician or nurse practitioner.
  • Supported the clinical team in delivering quality patient care through efficient workflow processes.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
  • Charted all patient services in records with high accuracy.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Monitored patient stability by checking vital signs and weight.
  • Performed basic lab tests such as urinalysis and blood glucose levels under the supervision of a physician or nurse practitioner.
  • Assisted in preparing examination rooms for incoming patients.
  • Explained treatment plans to patients before administering any medication or procedure.
  • Followed up with patients regarding any follow-up care instructions given by the doctor.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Administered injections and medications as prescribed by the physician or nurse practitioner.
  • Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
  • Ensured all documents were properly filled out prior to patient leaving office.

Laborer

Trex
Winchester, VA
12.2022 - 01.2023
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.
  • Understood and followed oral and written directions.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.

Customer Service Representative

TurboTax
Montgomery, AL
01.2022 - 04.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Delivered exceptional service by empathizing with customer concerns.

Pizza Delivery Driver

Dominos Pizza Inc.
Quantico, VA
11.2020 - 04.2021
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Recorded weekly hours and mileage for accurate payment.
  • Answered phone calls from customers placing takeout orders.
  • Compiled weekly sales reports summarizing total number of pizzas sold per day.
  • Conducted daily cleaning duties such as mopping floors, washing dishes.
  • Processed cash and credit and debit payments accurately using point-of-sale system.

Cashier

La Cocina Del Coqui
Hubert, NC
04.2020 - 07.2020
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.

Cashier

Dairy Queen Grill & Chill
Hanceville, AL
10.2018 - 03.2019
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Assisted with stocking shelves when needed ensuring a seamless shopping experience.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Drive-Thru Cashier

Taco Bell
Montogmery, AL
01.2017 - 05.2018
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Assisted with stocking shelves when needed ensuring a seamless shopping experience.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Medical Assistant Diploma - Medical Assistant

Fortis College
Montgomery, AL
04-2024

High School Diploma -

G. W. Carver Senior High School
Montgomery, AL
05-2018

Skills

  • Medical Office Procedures
  • Patient Scheduling
  • Spanish Speaking
  • Confidentiality
  • Clinical Documentation
  • Specimen Collection
  • Patient-focused care
  • Medical Terminology
  • Customer Assistance
  • Customer Service
  • Credit and cash transactions

Accomplishments

  • Salutatorian at Fortis College
  • Student Ambassador at Fortis College

Certification

  • Certified Clinical Medical Assistant 05/03/2024

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Medical Assistant, Internal Medicine

Extended Arms Physicians
04.2024 - Current

HVAC Assistant

Fortis College
02.2024 - 03.2024

Medical Assistant Intern

Extended Arms Physicians
02.2024 - 03.2024

Laborer

Trex
12.2022 - 01.2023

Customer Service Representative

TurboTax
01.2022 - 04.2022

Pizza Delivery Driver

Dominos Pizza Inc.
11.2020 - 04.2021

Cashier

La Cocina Del Coqui
04.2020 - 07.2020

Cashier

Dairy Queen Grill & Chill
10.2018 - 03.2019

Drive-Thru Cashier

Taco Bell
01.2017 - 05.2018

Medical Assistant Diploma - Medical Assistant

Fortis College

High School Diploma -

G. W. Carver Senior High School

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Julimar Ocasio