Julimar Pantojas Melendez
Miami,FL
Summary
Results-oriented professional with a proven track record in customer service and teamwork. Skilled in resolving complaints and streamlining processes to enhance customer experiences. Leverages diverse experience to drive improvements in workflow and service quality.
Overview
7
7
years of professional experience
Work History
Crew Member
Chipotle Grill
Miami, FL
01.2026 - Current
- Provided excellent customer service by addressing inquiries and resolving issues.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to enhance workflow during peak hours.
- Prepared fresh ingredients to maintain quality and ensure customer satisfaction.
Baker
Crumbl Cookies
bayamon , PR
07.2024 - 07.2025
- Operated ovens and other equipment to bake products according to established recipes.
- Collaborated with team members to streamline production workflows efficiently.
- Provided customer service by answering questions about menu items or taking orders from customers.
Promoter/ Health promoter
ACS Consultants.
10.2019 - 07.2025
- Created promotional materials, including flyers and brochures, to enhance brand visibility.
- Set and monitored sales goals to drive team performance.
- Coordinated with team members to implement marketing campaigns successfully.
Customer service • cashier
BUNS burger shop
07.2023 - 04.2024
- Greeted customers warmly at the entrance to create a welcoming atmosphere. and provided friendly customer service.
- Addressed customer complaints promptly, enhancing overall dining satisfaction.
- Managed cash, credit, and digital payments, ensuring security and accuracy.
Customer service • call center representative
Telecontacto (AGERO)
01.2023 - 06.2023
- Resolved customer complaints quickly and efficiently.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high call volumes while maintaining quality service standards.
- Conducted outbound follow-up calls for clarification or additional information.
- Maintained confidentiality of sensitive customer information at all times.
Data entry clerk • Audit staff
Voces pr (Data center)
03.2020 - 11.2022
- Entered large volumes of data accurately into internal systems.
- Collaborated with team members to streamline data entry processes.
- Updated existing records with new or revised information.
Education
High School Diploma -
Dr. Agustin Stahl High School
Puerto Rico06-2017
bachelor's degree - Veterinary Science
UAGM Gurabo
Puerto RicoSkills
- Work well under pressure
- Exceptional interpersonal abilities
- Excellent management of keyboard and computers
- Full bilingual
- Great customer service skills
- Problem solver
- Optimist, friendly, positive
- Highly responsible and reliable
- Leadership qualities
- Clear communication
- Integrity and honesty
- Conflict resolution
- Team collaboration
- Performance improvement
Timeline
Crew Member
Chipotle Grill
01.2026 - Current
Baker
Crumbl Cookies
07.2024 - 07.2025
Customer service • cashier
BUNS burger shop
07.2023 - 04.2024
Customer service • call center representative
Telecontacto (AGERO)
01.2023 - 06.2023
Data entry clerk • Audit staff
Voces pr (Data center)
03.2020 - 11.2022
Promoter/ Health promoter
ACS Consultants.
10.2019 - 07.2025
High School Diploma -
Dr. Agustin Stahl High School
bachelor's degree - Veterinary Science
UAGM Gurabo