Julina Wright
Morrow,United States
Summary
Experienced customer service professional with 5 years of public interaction. Highly skilled in service-based hospitality roles that prioritize customer satisfaction in fast-paced settings. Adept team player and leader with a proven track record of leveraging technical and interpersonal abilities to improve organizational efficiency and profitability. Committed to delivering high-quality performance and quick to learn new procedures.
Overview
19
19
years of professional experience
Work History
Clean Team Housekeeper
Sodexo
01.2020
- Report to supervisor for assigned cart and area
- Make sure the cart is wiped off and stocked with Oxivor Wipes, trash bag, and gloves
- Sanitize offices, door handles, restrooms, hallway and elevator doors
- Sanitize conference rooms, break rooms
- Sanitize everything that hospital staff, Doctors, patients, and visitors would regularly touch
- Engage with hospital staff, Doctors, and visitors while maintaining a social distance of six feet
- Let my good personality shine while maintaining good customer service
Resource Center Associate Post Acute Care Fill In
Grady Memorial Hospital
10.2023 - Current
- Worked with young students with challenging behaviors
- Set up classroom equipment and organized activities.
- Collaborated with others to support student independence, empowerment and learning.
- Provided instruction and support under teacher's supervision.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assist care management staff with activities related to care coordination, discharge planning, and transitions of care.
- collects data , maintain statistical files, and assist in development of reports specific to care coordination division.
- Point of contact between care coordinators and healthcare companies for durable medical equipment.
Resource Center Associate
Grady Memorial Hospital
08.2022 - Current
- Collaborated with others to support student independence, empowerment and learning.
- Provided instruction and support under teacher's supervision.
- Worked with young students with challenging behaviors
- Set up classroom equipment and organized activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assist Care Management staff with activities related to care coordination, discharge planning, and transitions of care.
- Collects data, maintains statistical files, and assist in development of reports specific to care coordination division.
Call Center/ Housekeeper (Fill-In)
Sodexo
01.2020 - Current
- Answer calls from Doctors, Nurses, and Hospital Staff
- Report all complaints and/or requests to Managers, Supervisors, and Housekeepers
- Record complaints and/or requests, beds complete (Discharges), rooms that were TRU-D, and fill out end of shift report
- Notify TRU-D Tech of rooms that are ready to be TRU-D
- Keep in communication with other Care Logistic Representatives concerning beds that are ready and rooms that are TRU-D
- Make sure all Housekeepers are logged in to Care logistic Phones and zoned into correct areas
- Notify housekeepers of discharges that require PPE
- Report to Manager or Supervisor to be assigned to area when not in the Call Center
- Log into Care Logistic Phone
- Zone into correct area
- Make sure cart is wiped down and stocked
- Report to Charge Nurse and/or Clerk that you are the Housekeeper assigned to their area on the floor
- Complete all daily areas on duty sheet using the seven steps outline
- Comply with CDC, Infection Control, and Sodexo safety standards
- All discharges are complete first
- Engage with Doctors, Nurses, Patients, Hospital Staff, and Guests with friendly smiles and good customer service
Lounge Attendant (Service Ambassador)
Sodexo Magic
01.2018 - 01.2020
- Greet guests coming into the Delta Sky Club
- Show the Guest where the hydration station, bar, and food bar, and Delta Sky Agent's Desk is
- Make sure the guest knows what the wifi password is
- Keep Sky Club clean and neat
- Serve food and drink to the guest at bar tender and guest request
- Make sure all stations are stocked, clean and neat according to policies of state, federal, Sodexo magic, and Delta Airlines Guidelines
- Bar back in making sure bar tender has clean glasses ready
- Attend the food bar in assisting Cook with prepping the food and bring it to the food bar
- Making sure the dishes are clean for Cook, Bar Tender, and Guest
- Making sure the Sky Club is clean and ready for the next day
- Report any customer complaints, things that are left behind, and maintenance issues to Managers, Supervisors, and Delta Sky Club Agents
At Your Service Associate
Macy's
01.2017 - 01.2018
- Handle return transactions at POS System, confirm, secure, and make sure customers receive Buy Online Pick up in store orders in a timely manner
- Provide customers with excellent customer service including problem solving any concerns with returns, Macy's accounts, and online orders
- Properly handle Non-congruent, damaged, and penny stock merchandise according to company policies and procedures
- Work with team members and Managers to ensure all responsibilities are completed and team goals are accomplished
- Informing the customer of any sales, coupons, or company endorsements that we are having
- Welcome the customer to the new area in the store
- Inform the customer how long the At Your Service area has been in place
- Show the versatility of the At Your Service counter
- Customers are amazed at how well I handle difficult customers, operate more than one POS System at one time to keep the line moving faster with little staff
- Help the customer feel better before leaving the store
- Especially after dealing with another Associate who did not show good customer service
- Show outstanding customer care and service by helping the customer with carrying large orders to the customer car
Sales Associate
Macy's
01.2012 - 01.2017
- Handle purchases and returns at POS Systems
- Provide Customer Service and customer care by measuring our customers for men's dress shirts
- Provide insight into the men's wear for work, interviews, special occasions, and everyday wear
- Make sure the sales floor is presentable and merchandise is easy to find for the customer
- Staying knowledgeable of the Men's Furnishing sales floor and the men's clothing area
- Give customers the options that best fit their needs and lifestyle
- Make sure my customers look good and stand out
- Having product knowledge and informing the customer of sales, coupons, and any sales offers by the company or brand
- Excellent customer service that impresses my Store Manager
- She picked me for the position of At Your Service Associate
Program Assistant I
Alzheimer's Services Center
01.2006 - 01.2010
- Helping clients with daily activity
- Make sure clients engage in walking, exercise, and cognitive activities
- Provide customer to family and caregivers of clients
- Informing team leader and nurse of any behavioral changes in clients
- Making sure good cognitive and behavioral response continue to show slow progression of the Alzheimer's Disease
Education
Bachelor of Science - Healthcare
Southern New Hampshire University Online
Manchester, NH07-2025
Associate - General Studies
Georgia Military College
Fairburn, Ga01.2006
H.S. Diploma - College Prepatory
Riverdale High School
Riverdale, Ga01.2001
Skills
- Customer Service
- Sales/Retail
- Administrative
- POS Systems
- Ergonomics and safety training
- Restroom detailing
- Dusting
- Linen replacement
- Safe cleaning with chemicals
- Deep cleaning
- Cleaning techniques
- Surface disinfection
- Polishing surfaces
- Staff training
- Hospitality background
- Exceptional communicator
- Infection control
- Equipment operation
- Mopping and sweeping
- Health and safety compliance
- Cleaning bathrooms
- Guest relations
- Excellent oral and written communication
- Vacuuming
- Basic maintenance
- Quality assurance
- Sanitization techniques
- Dusting furniture
- Waste disposal
- Cleaning and organizing
- Chemical handling
- Multitasking and organization
- Cleaning methods
- Customer-oriented
- Towel replenishment
- Mopping and buffing floors
- Teamwork
- Room preparation
- Housekeeping
- Hazardous chemical training
- Physically strong
- Hardworking
- Vacuuming and sweeping
- Customer service-focused
- Focused and detail-oriented
- Customer service
- Detail-oriented
Cellular
678-622-7626
Timeline
Resource Center Associate Post Acute Care Fill In
Grady Memorial Hospital
10.2023 - Current
Resource Center Associate
Grady Memorial Hospital
08.2022 - Current
Clean Team Housekeeper
Sodexo
01.2020
Call Center/ Housekeeper (Fill-In)
Sodexo
01.2020 - Current
Lounge Attendant (Service Ambassador)
Sodexo Magic
01.2018 - 01.2020
At Your Service Associate
Macy's
01.2017 - 01.2018
Sales Associate
Macy's
01.2012 - 01.2017
Program Assistant I
Alzheimer's Services Center
01.2006 - 01.2010
Associate - General Studies
Georgia Military College
H.S. Diploma - College Prepatory
Riverdale High School
Bachelor of Science - Healthcare
Southern New Hampshire University Online
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