Julinda Xhemollari
Hanover ,MA
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
Stellarware
Norwell, MA
02.2020 - Current
- Work alongside Project Manager to plan and execute projects.
- Assist with directing and managing project development and daily operations to ensure fulfillment of project deliverables and compliance standards.
- Perform quality assurance on all processes/procedures produced thought production.
- Help supervising staff to ensure all project procedures, processes by team members and audits on phone calls.
- Partner with project manager to develop a co-operative and positive team attitude with all employees.
- Motivate and manage training strategies.
- Assess staff professional development, enabling individuals to reach peak potential within their position.
- Assist in managing a verity of communication formats including, training manuals and user guides.
- Represent company in trainings and confernces.
Team Lead
Stellarware
Norwell, MA
02.2021 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Stellarware
Norwell, MA
02.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Directory Accuracy Processor
Blue Cross Blue Shield Of Massachusetts
Hingham, MA
10.2019 - 03.2020
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
Senior Bank Teller
HarborOne Bank
Abington, MA
03.2015 - 08.2019
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
- Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Recognized and prevented fraudulent activities and suspicious transactions.
Bank Teller
Quincy Credit Union
Weymouth, MA
08.2012 - 05.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Administrative Assistant
Ameriprise Financial
Braintree, MA
05.2011 - 06.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor Of Science In Business Management - Business Administration And Management
Bridgewater State University
Bridgewater, MA05.2012
Skills
- Project monitoring
- Project management
- Quality Control
- Client Relations
- Event Logistics
- Project Planning Oversight
- Schedule Management
- Schedule Coordination
- Client Interfacing
- Meeting facilitation
- Project Management
- Team Collaboration
- Documentation And Reporting
- Detail Oriented
Certification
- Confident Communicator- MindsetGo
- Honors-Manager as a Coach Certification MindsetGO- Mar 2023
Languages
Albanian
Native or Bilingual
Affiliations
Eastern Regional Interstate Child Support AssociationMay 2022- Present
Timeline
Team Lead
Stellarware
02.2021 - 11.2022
Assistant Project Manager
Stellarware
02.2020 - Current
Customer Service Representative
Stellarware
02.2020 - 03.2021
Directory Accuracy Processor
Blue Cross Blue Shield Of Massachusetts
10.2019 - 03.2020
Senior Bank Teller
HarborOne Bank
03.2015 - 08.2019
Bank Teller
Quincy Credit Union
08.2012 - 05.2014
Administrative Assistant
Ameriprise Financial
05.2011 - 06.2013
Bachelor Of Science In Business Management - Business Administration And Management
Bridgewater State University