Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Agosto

Central Falls,RI

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2021 - Current
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Assisted customers with Spanish-language inquiries in timely and professional manner.
  • Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
  • Served 200+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payments.
  • Respected customer privacy by maintaining strict confidentiality and upholding all local and HIPAA laws.
  • Managed phone calls across 12 lines, taking prescriptions, answering questions, and all resolving customer concerns.

Customer Service Representative

Village Pizza
01.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Associate of Applied Science - Dental Hygiene

Community College of Rhode Island
Warwick, RI
05.2026

High School Diploma -

Central Falls Sr High School
Central Falls, RI
06.2021

Skills

  • Payment Processing
  • High-Volume Environments
  • Assisting Pharmacists
  • Microsoft Outlook
  • Answering Customer Questions
  • FDA and HIPAA Compliance

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2021 - Current

Customer Service Representative

Village Pizza
01.2020 - 01.2021

Associate of Applied Science - Dental Hygiene

Community College of Rhode Island

High School Diploma -

Central Falls Sr High School

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Julio Agosto