Julio Aldecoa
San Antonio
Summary
Adaptable front-end customer service associate known for strong complaint handling and relationship-building skills. Experienced in coordinating communication to ensure seamless care, ready to support operational excellence and enhance customer experiences.
Resilient professional with experience in customer service and healthcare support. Skilled in effective communication and complaint resolution, contributing to enhanced patient care and customer satisfaction. Eager to leverage these strengths for impactful service delivery.
Overview
2
2
years of professional experience
Work History
Front End Customer Service Associate
Walmart
04.2025 - Current
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer complaints by identifying issues and offering effective solutions.
- Maintained knowledge of store promotions and policies to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy.
Provider Assistant
Girlings Health Care
05.2024 - Current
- Assisted healthcare providers with patient scheduling and appointment management.
- Coordinated communication between patients and medical staff to ensure seamless care delivery.
- Established continuity of care by completing patient management plans and paperwork by deadlines.
Education
Associate of Science - Electrical Trades
St.Phillips
San Antonio, TX12-2026
High School Diploma -
Idea South Flores
San Antonio, TX06-2024
Skills
- Dedicated work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front End Customer Service Associate
Walmart
04.2025 - Current
Provider Assistant
Girlings Health Care
05.2024 - Current
Associate of Science - Electrical Trades
St.Phillips
High School Diploma -
Idea South Flores