Julio Avitia
El Paso,TX
Summary
Hardworking shop/field service technician bringing 12+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Willingness to take on added responsibilities and grow within the company.
Overview
15
15
years of professional experience
Work History
Shop/Field Service Technician
Equipmentshare
01.2020 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Shop/Field Service Technician
Sunstate Equipment Company
06.2013 - 01.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Floor Supervisor
GC Services
02.2009 - 06.2013
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Education
Certificate of Completion - Diesel Technology
Western Technical College
El Paso, TX03.2012
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Accountability and Work Ethic
- Basic Welding
- Heavy Equipment Repair
Timeline
Shop/Field Service Technician
Equipmentshare
01.2020 - Current
Shop/Field Service Technician
Sunstate Equipment Company
06.2013 - 01.2020
Floor Supervisor
GC Services
02.2009 - 06.2013
Certificate of Completion - Diesel Technology
Western Technical College