A highly skilled and dedicated professional with extensive experience in managing complex international and domestic air cargo shipments, package and warehouse operations, ensuring compliance with industry regulations, and developing comprehensive training programs. Proven expertise in streamlining operations, optimizing efficiency, and fostering strong relationships with key stakeholders, including shippers and government agencies. Recognized for consistently improving on-time performance, customer satisfaction, and safety records in both cargo and package operations. Demonstrated ability to lead and mentor large teams, maintaining high levels of employee engagement and reducing staff turnover. Proficient in the development and implementation of business plans and contingency strategies, while addressing volume fluctuations and market demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MIA HUB Operations Manager, Air Cargo
Amerijet International Airline
02.2004 - 07.2024
Coordinate air cargo product transportation from various domestic locations to international destinations, optimizing efficiency and minimizing fiscal impact.
Create, manage, and complete performance assessments of employees within allocated timeframe; train employees on procedural guidelines to ensure all work is compliant; delegate and assign tasks; review assignments and procedures before finalizing work and processes.
Aid in interviewing and screening of potential team members; assist in termination of employees when/if required.
Develop operating budgets for each Cargo Service Center across states to achieve performance and production goals, eliminate waste, and reduce overhead costs
Ensure that proper tools and materials are available for each shift, safety and security procedures within the department are complied with consistency, and reports and statistics are created and maintained on a weekly/monthly basis.
Considerable knowledge of the occupational hazards and safety precautions involved for airport operations.
Thorough knowledge of airport operations, management and development, FAA rules, US DOT and CFR 49 regulations, and laws.
Considerable knowledge of equipment, tools, and facilities required for safe, compliant, and efficient operation of an airport.
Provide quotations, billing, tracking, and schedule information to customers as requested; review all information and documents; correct discrepancies where applicable; enter warehouse receipts for all orders accepted for online and off-line stations.
Track warehouse inventories along with setup of local pick-ups and deliveries.
Ensure the overall operation of the station follows compliance procedures and safety policies Other Pertinent Criteria.
Ability to analyze and interpret codes and regulations.
Education
Air Cargo Pharma Training, IATA Cargo Operations Management Training -
IATA Training Center
Miami, FL
05.2013
High School Diploma -
American Senior High School
Hialeah, FL
01.2002
Skills
Data Analysis
Team Building
Strategic Planning
Process Improvement
Leadership
Project Management
Budgeting
Communication
Risk Management
Supply Chain Management
Customer relationship management
Process improvement strategies
System implementation
Policies and procedures implementation
Project management
Certification
IATA Cargo Operations Management Training
IATA Temperature-Controlled Cargo
Live Animal Transport Training
Certified Fork-Lift Trainer TSA Security Training
US Customs and Border and FAA clearance
Microsoft 365 Office - Advance
Smart Kargo Management System - Advanced
Freight SNAP Scanning Software - Advanced
Experience
Managed British Airways Cargo account at the MIA cargo facility 2008 - 2013.
Managed JET PRO global accounts extending from California to Puerto Rico for retailers > Walmart and Costco
Selected to be a member of the Customer Service committee by the Company CEO.
Appointed to manage high profile DOD (Department of Defense) accounts by the Company Vice President of Global Operations.
Awards
Five Years Dedicated Service
Ten Years Dedicated Service
Airport Operations Supervisor of the Year Award, 2010,2012
Timeline
MIA HUB Operations Manager, Air Cargo
Amerijet International Airline
02.2004 - 07.2024
Air Cargo Pharma Training, IATA Cargo Operations Management Training -
IATA Training Center
High School Diploma -
American Senior High School
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