Julio Bardales
Summary
Team-oriented group leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
12
12
years of professional experience
Work History
Group Leader
Mica Shop
10.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Monitored team performance to identify productivity improvement opportunities.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
Restaurant Manager
Ay Ay Picante Restaurant
05.2015 - 07.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Server
Ay Ay Picante Restaurant
02.2012 - 07.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Business Administration - Business Administration
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Issue Resolution
- Work Prioritization
- Customer Satisfaction
- Forecasting Requirements
- Minor Repairs
- Maintaining Clean Work Areas
- Ability to Be a Leader
- Payroll Administration
- Staff Management
- Team Leadership
- Safety Practices
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Group Leader
Mica Shop
10.2019 - Current
Restaurant Manager
Ay Ay Picante Restaurant
05.2015 - 07.2018
Server
Ay Ay Picante Restaurant
02.2012 - 07.2018
Associate of Business Administration - Business Administration
City Colleges of Chicago - Wilbur Wright College