JULIO BARRIOS
LAKEWOOD,CALIFORNIA
Summary
Seeking an IT support position with an organization that will benefit from my initiative, capabilities, and contributions, ultimately qualifying me for advancement and increase decision-making responsibilities.
Overview
24
24
years of professional experience
2
2
Certification
Work History
Computer IT Analyst, IT SDS-DSS
Orora Packaging/Odesus
Buena Park, CA
03.2023 - 09.2023
- Daily Responsibilities, Work with a checklist for Hourly monitoring of all the Applications and Network Devices, IBM AS400’s, SolarWinds within all US and New Mexico, SAP daily reports, and many more Applications
- Service Desk Support for all users and Network Issues
- Provide support for iPhone iPad, android and desktop phone
- Remote Support via, TeamViewer for all Desktops and Laptops, VMWARE, and Thin Client SERVER for Thin Client’s
- Day-to-day responsibilities, work through the ticketing system Service Now, with all tickets assigned to me, and work with all opened tickets assigned to our group
- Delivering support to Active Directory, Exchange, Citrix, Okta SSO, Google Workspace, RSA MFA, ServiceNow, remote assist tools, and application., for Power Issues and troubleshooting all Network Devices, or Contact the ISP for any Circuit Issues, if cannot be resolved
- Gather as much information, as to provide to the Engineers on call
- Reset and unlock account with all Applications, such as SAP BUSINESS CLINTS, KIWI, PUDDY, AND IBM AS400’S, MFG400, SISCO, DISTRIBUTION, AND COMM
- And, for Active Directory
- Worked in Active Directory, creating user accounts, deleting accounts, Unlocked accounts, Adding Software as users needs, adding computer to the correct OU, as well as Users accounts
- Worked with Servers 2008, 2012, ensuring that all applications working properly
- In Charge of Daily Pre-Back up & Full Backup for IBM MFG400, SISCO, AND DIST
- As well as Weekly Backup Starting Friday - Saturday, the Month End Back
- Monitoring All IBM AS400’s Applications for any down Issues, within the Warehouse Orders
- Support all Warehouses for any Issues with Label Printer (ZIBRA, and Network Printers, or any Issues with the Computer and Applications
- Respond to all calls for user Issues, and email tickets with immediate critical issues, such as P1, or P2
- Support with All Office 365 and Outlook, when User encounter issues, either not receiving or sending emails, or any other issues
Computer IT Analyst FSS-DSS (Desktop/Help Desk Support)
Allied Digital -Pediatrix Medical Group
Southern CA Region
02.2021 - 09.2022
- REMOTE SUPPORT, Work Supporting Hospitals, Medical Offices, for all IT Issues
- Remote Support via, Ivanty, Bomgar, Citrix, VMC, VMWARE, and worked with local Server 2008, 2012 making sure that all applications working fine, as well as accessing all the remote applications
- Day-to-day responsibilities, work through the ticking system Service Now & Remedy
- Supporting All Network and Internet Issues when Sites are down, by communicating with the Engineers on Call and all different ISP Providers, and other Vendors
- Physically set up and maintain IT server rooms across the organization by organizing cables, managing/monitoring UPS's, monitoring temperatures, securing, and ensuring IT standards are consistent across the organization in these rooms
- Worked in Active Directory, creating user accounts, deleting accounts, Unlocked accounts, Adding Software as user’s needs, adding computer to the correct OU, as well as Users accounts
- Support all issues with end users, Troubleshooting all different Devices
- Responsible to resolve all Issues by Ticketing Systems, as per most critical category down the line as needed, Computers, Printers, Network Scanners, Medical Equipment, Winterms, Faxes, Network Map drives, and Upgrading Computers to Windows 8, 10, along with all Software, making sure all Data gets transfer and Devices working properly
- Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application
- Configures workstations for new users and upgrades existing equipment and software
- Sets up and maintains network and telecommunication systems
- Visit different sites, such as Hospitals and medical Offices, when Network and Internet connections are down, Troubleshooting all Network devices alone with all cable patches
- Updating all Network Closets, for all Network devices, as needed
- Responsible for supporting all Southern California, Utah, Colorado, and some other states within the US, as needed
- Our support is based on All Pediatrics Departments for Hospitals and many Medical Offices
Deskside/Desktop Support
CompuCom INC./Stefanini INC. / Honda North America, Inc.
Los Angeles/Torrance, CA
04.2013 - 12.2020
- Deskside/Desktop Support, Work, and Support all American Honda environments in the U.S
- Night Led Tech (Team of 5-12 Techs) for Data Migration to all Local and Remote Sites (18 States in the U.S.)
- Remote to user computers, using SCCM, and collect all software and system information to Configure and migrate properly to new Computers
- Support Mobil devices, iPad, iPhone, Androids through Installing and configuring New Equipment for Windows 7, 8, 10, and MAC iOS, for user's needs, Run Walk Thru and Software Review, before upgrading Computers
- Installing and configuring Mac Equipment using the most current version of iOS, Software, and Hardware
- New systems, installing Windows 7 and Windows 10, and MAC with the most current iOS, with company image, and all software and Licenses
- Installing and supporting All necessary Software Including Office 365 and All other Office versions
- Data Migration using USMT Tools, Software, Drivers, Applications and Synchronize to make sure all software is working properly for every end user
- Ensure that all work is logged into the ticketing System REMEDY and ITSM
- Upgrade and support all computers to Windows 10, troubleshooting all Issues encounter after the upgrade, Data, Software, Printers, Applications, and all others
- Installing, Configuring, and Troubleshooting, Upgrading New System Computer, Migrating from Existing Windows 7, Laptops & Desktops to Windows 10
- Respond to tickets daily and remote to computers to resolve Issues
- CompuCom/FIELD TECH SUPPORT/ Provided me a Laptop and Cell phone
- Supporting T-Mobil’s, Targets, Home Depot, Sam's Club, Wal-Mart, and Other Company Accounts
- Troubleshooting devices on different Locations, Computers, Desktops, Printers TV’s and Post Devices
- Address and resolve basic incidents by request
- Log all incidents and requests that have been resolved on a daily basic
- Troubleshoot Kiosk Devices, Printers, ATM Machines, and Post Printers, and maintain quarterly and monthly services, to all devices in different Stores
Network Instructor / IT Network Support
UEI College
Huntington Park, CA
09.2011 - 04.2013
- Installing, Configuring, and manage Microsoft Windows XP-PRO, Windows-Vista Ultimate, Windows 7 Pro and Ultimate, Windows 8 Windows SERVER 2003/2008
- PC Repair, Installation, Upgrading Hardware and Software Configurations, Diagnosing, and Troubleshooting
- Troubleshoot all different Mac Desktop and Mac Laptops, MacBook’s
- Network Fundamentals set up & Configurations LAN & WAN
- Installed Server 2008 and managed Active Directory, User & Computer Accounts, Audit Accounts, Disk Quota, Group Policy, TCP/IP, DNS, OU, DHCP Protocols, and DFS (Links and Replicas)
- Environment: Windows XP/7/Vista, Windows Server, LAN/WAN, PC/Mac, TCP/IP
- Resolve intermediate technical problems related to multiple Microsoft Windows Environments, Microsoft Windows applications and internal proprietary software, and Agent websites
- Provide first-level problem determination for desktop hardware and Software-related problems
- Identify and communicate problem trends and troubleshoot recurring problems to find permanent solutions
- Document reported problems in the call management system and create work requests
- Follow up with assigned personnel to ensure timely resolution of problems on work orders
IT Support Technician
Sony Electronics Corp.
Glendale, CA
09.2007 - 07.2011
- Tech consultant, troubleshooting software and Hardware, And Performed the Following Services: Data Backup, Data Migration, Data Transfer, Data Rescue, Windows Upgrade from Windows Vista to Windows 7 all Platform & Downgrade to Windows XP as Customer requested, All Hardware Replacement, LCD’s, Hard Drive and Re Image units
- Responsible for all documentation and log-in to System
- Test all hardware and software, Re-Imaging units, install new Software, Perform PC tune-up, Memory upgrade
- Gives Support over the phone or in-store
- Escalate units for repair, ship units to the depot, and make sure customers get 100% Satisfaction over the store visit
- Environment: Windows XP/Vista/7, Imaging, Data Migration, Break/fix support
A+ & LAN/WAN Network Instructor/Network Support
Institute of Network Technology (INT)
Signal Hills, CA
01.2000 - 09.2007
- PC Repair, Installation, and Upgrading, fundamentals in Hardware and Software Configurations, Diagnosing and Troubleshooting
- Network fundamentals set up & Configurations LAN & WAN
- Installing, Configuring, and Administering Microsoft Windows 2000-PRO, XP-PRO & SERVER 2000/2003
- Norton System Works, Virtual PC, Norton Ghost, Magic, Remote Administrator, Norton Antivirus
- Administering: Active Directory, User & Accounts, Audit Accounts, Disk Quota, Group Policy, TCP/IP, IPX/SPX, DHCP Protocols, DNS, and DFS (Links and Replicas)
- Introduction of Cisco Routers and Switches, OSI Layers
- Responsible for providing user support services for school Administration and classrooms
- Performed first-level PC maintenance and troubleshooting network problems
- Environment: Windows 2000/XP, Windows Server 2000/2003, LAN/WAN, Norton, Active Directory, Cisco Routers/Switches
Education
A+ & LAN/WAN Network Instructor/Network Support -
Institute of Network Technology
Signal Hills, CA09.2007
A+ and MCP Certified -
Institute of Network Technology
Signal Hills, CASkills
- Fluent in English and Spanish
- Administrative Management
- Proficient in MS Office 365
- CITRIX
- SolarWinds
- ServiceNow Proficiency
- ACTIVE DIRECTORY
- Proficient in IBM MS400
- USMT Proficiency
- SCCM Implementation
Certification
- A+ Certified
- MCP Server 2003-2008 Microsoft Certified
References
- Debbie Martinez, Engineer and Manager at Orora Packaging Solutions, (714) 853-8385, Debbie.martinez@ororagroup.com
- Thomas Jialanella, IT Manager at Allied Digital-Pediatrix Medical Group, (214) 726-6438, Tjialanella@allieddigital.net
- Mark Drewien, Manager at Stefanini-American Honda Motors, (562) 322-4010, Msdrew29@yahoo.com
Timeline
Computer IT Analyst, IT SDS-DSS
Orora Packaging/Odesus
03.2023 - 09.2023
Computer IT Analyst FSS-DSS (Desktop/Help Desk Support)
Allied Digital -Pediatrix Medical Group
02.2021 - 09.2022
Deskside/Desktop Support
CompuCom INC./Stefanini INC. / Honda North America, Inc.
04.2013 - 12.2020
Network Instructor / IT Network Support
UEI College
09.2011 - 04.2013
IT Support Technician
Sony Electronics Corp.
09.2007 - 07.2011
A+ & LAN/WAN Network Instructor/Network Support
Institute of Network Technology (INT)
01.2000 - 09.2007
A+ & LAN/WAN Network Instructor/Network Support -
Institute of Network Technology
A+ and MCP Certified -
Institute of Network Technology