Julio Bautista Jr
Houston,TX
Summary
Results-driven System Support Analyst with experience in technical support, IT operations, and process optimization. Adept at troubleshooting, data analysis, and collaborating with cross-functional teams to drive efficiency and enhance user experience. Strong background in business operations, rating systems, and technology solutions.
Overview
4
4
years of professional experience
Work History
Operations Support Specialist
Hitch Technologies Inc.
Austin, TX
07.2022 - 07.2024
- Managed real-time driver/rider inquiries for 150K+ users across Texas, Oklahoma, and Florida.
- Optimized operational processes by 18% through data-driven strategies and enhanced routing methodologies.
- Partnered with the Full Stack Development and Operations teams to revamp triaging, reducing user-reported errors.
- Executed data validation and quality assurance initiatives to support customer experience improvements.
Technical Support & Product Operations Specalist
Boldyn Networks
Austin, TX
07.2021 - 07.2024
- Provided Tier-1 technical support for 1,500+ colleges and universities, handling an average of 40+ cases per shift.
- Conducted remote troubleshooting for internet-enabled devices, reducing on-site dispatches by 13%.
- Utilized ServiceNow to manage IT requests and escalations, improving workflow efficiency.
- Applied structured testing methodologies to validate system updates and ensure accuracy.
Information Technology Intern
Honeywell FM&T (U.S Dept. of Energy)
Kansas City, MO
06.2020 - 08.2020
- Migrated 80+ technical repository articles into a modern knowledge management platform.
- Developed a data governance framework proposal for IT leadership to enhance operational efficiency.
- Led inventory management optimizations for 200+ devices, improving asset tracking and resource utilization.
Education
Bachelor of Science - Computer Engineering
The University of Texas Rio Grande Valley
Edinburg, TX07-2024
Chinese Mandarin - HSK Level 2
That's Mandarin Chinese Language School
Shanghai, China01-2025
Skills
- Support & Operations: ServiceNow, IT Helpdesk, Incident Management, Business Process Optimization
- Software & Tools: Google Workspace, Microsoft SharePoint, Ratabase (Basic)
- Programming & Databases: Python, C
- Data Analysis & Testing: Structured Testing, Quality Assurance, Data Validation
- Languages: English (Fluent), Spanish (Fluent), Mandarin (HSK 2 Proficiency)
Affiliations
- ThermoBeat Device: Designed and built a wireless temperature and heartbeat sensing device, integrating C and Assembly programming with microcontroller hardware.
- Hack South Texas (Founder/Co-Chair): Launched a regional hackathon, securing sponsorship from Meta and attracting 70+ competitors.
Timeline
Operations Support Specialist
Hitch Technologies Inc.
07.2022 - 07.2024
Technical Support & Product Operations Specalist
Boldyn Networks
07.2021 - 07.2024
Information Technology Intern
Honeywell FM&T (U.S Dept. of Energy)
06.2020 - 08.2020
Bachelor of Science - Computer Engineering
The University of Texas Rio Grande Valley
Chinese Mandarin - HSK Level 2
That's Mandarin Chinese Language School
Similar Profiles
Shooter RizziShooter Rizzi
Shop Hand/ Retail Associate at Ironman HitchShop Hand/ Retail Associate at Ironman Hitch
Manish HPManish HP
FELLOWSHIP at YASHODHA HOSPITAL, HITCH-CITYFELLOWSHIP at YASHODHA HOSPITAL, HITCH-CITY
Alivia KlebeAlivia Klebe
Server at Blackwall HitchServer at Blackwall Hitch