Julio Belo
Daly City,USA
Summary
Technical Dispatch Specialist with over 2 years of experience managing a fleet of 25 vehicles. Developed a new routing system that cut delivery times and enhancing customer satisfaction. Streamlined communication between technicians and support teams, improving response times. I bring strong leadership and problem-solving skills to optimize operations and ensure efficient service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with configuring and maintaining network systems to ensure optimal performance. Utilizes technical skills to diagnose and resolve network issues efficiently. Strong understanding of network protocols and security measures to safeguard data integrity.
Experienced with customer service and providing support. Utilizes communication and problem-solving skills to address concerns efficiently. Track record of maintaining positive customer relationships and ensuring satisfaction.
Overview
7
7
years of professional experience
Work History
Remote Data entry
Integrated Tech Group
04.2023 - 06.2025
- Entered and updated data in the company’s database with high accuracy, which helped maintain reliable records and improved overall data integrity for various departments.
- Collaborated with team members to identify and correct discrepancies in data, ensuring that reports reflected accurate and up-to-date information, which contributed to improved decision-making.
- Assisted in training new hires on data entry protocols, helping them quickly adapt to the workflow and maintain the quality standards expected by the company.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Phone Technical Support
Structured broadband services (SBS)
03.2021 - 11.2022
- Resolved a high volume of customer inquiries, which improved overall customer satisfaction ratings to help and enhance our reputation for reliable support.
- Diagnosed and troubleshot complex technical issues efficiently, which reduced average call handling time allowing more customers to be assisted in a shorter period.
- Collaborated with cross-functional teams to identify recurring problems, leading to the development of FAQs and guides that decreased follow-up calls by 30%, streamlining the support process.
- Trained new team members on best practices and troubleshooting techniques, which empowered them to handle customer issues more effectively and improved team performance overall.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Technical Support
Total Tech
01.2018 - 06.2021
- Resolved customer inquiries by providing timely and accurate technical support, which improved overall customer satisfaction over six months.
- Collaborated with product teams to identify recurring issues in customer feedback, which led to the development of targeted solutions and decrease in similar inquiries.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Trained and mentored new support team members, helping them quickly adapt to our processes and contributing to a more knowledgeable and effective team overall.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Provided technical support for deployed products, addressing customer concerns promptly and efficiently.
- Coordinated closely with technical support teams to address customer concerns promptly and effectively.
Education
High School Diploma -
Tamalapais High School
Mill Valley09-2013
Skills
- Routing System Development Professional
- Real-Time Tracking Tools Professional
- Fleet Management Professional
- Dispatch Operations Management Professional
- Data Analysis for Delivery Optimization Professional
- Customer service
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Calm under pressure
- Teamwork and collaboration
- Dependable and responsible
- Excellent communication
- Critical thinking
- Hardware installation
- Network configuration
- Network troubleshooting
- VoIP systems
- Operating systems
- Network installation
Hobbies and Interests
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
Strengths
- Leadership
- Communication Skills
- Problem-Solving
- Adaptability
- Team Development
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Remote Data entry
Integrated Tech Group
04.2023 - 06.2025
Phone Technical Support
Structured broadband services (SBS)
03.2021 - 11.2022
Technical Support
Total Tech
01.2018 - 06.2021
High School Diploma -
Tamalapais High School
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