Quality-driven, detail oriented Information Technology Professional with over 25 years of experience aligning business processes with business policies and guidelines. Highly driven to bring strong analytical and problem-solving skills to manage costs and establish strategic and mutually beneficial relationships between employees, end users, vendors and service providers.
Strategic Project Management Cloud and Infrastructure Management Network Standardization and Deployment Endpoint Setup and Maintenance Windows Server Environment
IT Team Leadership and Volunteer Management
Hybrid Mac/Windows Environment Support
Livestream Platform Administration
Wireless Network Deployment
Windows Server Infrastructure
Google Apps Cloud Administration
Cost Optimization and Contract Management
IT Strategy and Operations
Policies and Procedures Establishment:
System Specifications and Documentation:
Staff Training and Point of Sale (POS) Expertise:
Technology Trends Evaluation:
Cloud Migration and Cost Savings
Windows Azure Transition:
Microsoft Office 365 Consolidation:
Telecom Optimization and Network Security
VOIP Implementation and Cost Reduction:
Network Perimeter Standardization:
Profit Enhancement and Collaboration
Web-Based Reservation System Implementation:
Vendor Collaboration and System Deployment:
Infrastructure Oversight and Security
Multimillion-Dollar Venue IT Management:
Corporate Security and Surveillance:
Point of Sale (POS) Systems Expertise
Proficient in Aloha, PosiTouch, and Toast POS systems
Windows Server & Desktop Management
Skilled in both on-premises and Azure virtual Windows Server and desktop administration
Apple iOS & macOS Deployment and Management
Competent in deploying and managing Apple devices, including iPhones, iPads, and Mac computers
Microsoft Azure Administration
Proficient in managing Azure resources, including virtual machines, storage, and networking
Cloud Productivity Suites
Proficient in deploying and administering Office 365 and Google Workspace (formerly G Suite)
Network Administration
Competent in Fortinet LAN/WAN/WLAN network administration
Microsoft Intune Deployment & Endpoint Management
Skilled in deploying and managing endpoints using Microsoft Intune
Azure SQL Deployment and Administration
Proficient in setting up and maintaining Azure SQL databases
Project Management
Successfully managed both large and small-scale IT projects
Leadership and Team Building
Effective leader with mentoring skills, fostering collaboration and professional growth
Skilled in building cohesive and motivated teams
Budgeting and Cost Control
Experienced in managing IT budgets, optimizing spending, and cost containment
Track record of achieving financial goals while maintaining quality service
Multitasking in Fast-Paced Environments
Non-Profit and Hospitality Technology Management
Expertise in tailoring technology solutions to meet the unique needs of non-profit organizations and hospitality businesses
Strategic IT Leadership and Process Optimization: Spearheaded the development, implementation, and support of IT policies, procedures, training, and best practices across multimillion-dollar technology systems in diverse sectors, including media, entertainment, hospitality, and nonprofit organizations. Ensured seamless transitions from concept to implementation to production, maintaining the highest quality of developmental work. Met all target deadlines while maintaining a focus on quality and efficiency.
Business Intelligence Department Creation and Leadership: Led a high-performing team in establishing a robust Business Intelligence (BI) department. Successfully onboarded skilled personnel, aligning their expertise with organizational goals. Developed and implemented policies and procedures to streamline BI processes, resulting in improved data-driven decision-making and operational efficiency.
Cost Savings and Vendor Negotiations: Negotiated effectively with telecom and data services vendors, resulting in annual cost savings of $40,000 for the company. Leveraged strong communication skills and market knowledge to optimize vendor contracts and services.
Enhanced IT Service Delivery: Introduced an internal trouble ticketing system to streamline IT procedures. This system significantly improved internal Service Level Agreements (SLAs) by reducing response and resolution times.
Collaborated with cross-functional teams to ensure prompt issue resolution and customer satisfaction.