JULIO BONFIM JR
Orlando
Summary
My professional goal is to leverage my skills and experience to make a meaningful contribution to an innovative organization, driving growth and success through dedication and continuous learning.
Overview
6
6
years of professional experience
Work History
Lead of Reservations Department
MASTER VACATION HOMES
01.2022 - Current
- Company Overview: a company managing over 740 vacation rental properties
- I lead the Reservations Department, overseeing a team of agents who serve as the primary connection between the company and its guests
- In this role, I manage daily operations, ensuring that reservations are handled efficiently and that guest inquiries, requests, and issues are resolved promptly and professionally
- I have cultivated strong problem-solving skills, effectively addressing guest concerns while coordinating with other departments to maintain seamless operations
- Additionally, I communicate directly with Airbnb agents and other booking platforms to resolve escalated cases and ensure compliance with policies
- Beyond guest relations, I am responsible for monitoring and verifying all company reservations, ensuring accuracy and consistency across the team
- I also contribute to training and mentoring new reservation agents, fostering a high standard of service within the department
- Throughout my tenure, I have significantly enhanced my communication, leadership, and team coordination skills, excelling in both written and verbal interactions
- My experience in managing high-volume reservations while maintaining exceptional customer service has strengthened my ability to work effectively under pressure and in a collaborative environment
- My knowledge within a property management exceeds duties from the reservation department as I frequently collaborate with other departments and attend specific matters, including meetings with representatives from booking platforms, creation and edition of listings, creation and establishment of new procedures, essential awareness of my surroundings, understanding of inspection procedures, accurate knowledge on how to maintain a relationship with homeowners, and analysis of financial calculations within a reservation.
Administrative Manager
JAIR AVILLEZ SCHOOL
08.2019 - 12.2021
- Company Overview: private school with approximately 600 students from kindergarten to the 8th grade
- I had the opportunity to work in the administrative area in a private school, Colégio Jair Avillez, where I learned how to deal with the public, developed work with the administrative system of the institution and collaborated with the media team
- I was able to learn not only about leadership inside a group, but also how to deal with the financial area of a company
- Managed payroll processing activities and processed expenses and earnings into the company's accounting general ledger book
- Directly handled with customers to address their concerns and answer any questions
Education
A.S. Degree - Transactional & Litigation Paralegal Studies
Valencia College
Orlando, FL08-2025
A.A. Degree - Business
Valencia College
Orlando, FL12-2023
High School -
Orlando Christian Preparatory
Orlando, FL04-2019
Skills
- Excellent in writing and communication
- Basic computing knowledge
- Microsoft tools
- Apple tools
- Multitasking Abilities
- Attention to detail
- Problem-solving
- Analytical thinking
- Fluent in Portuguese and English
Timeline
Lead of Reservations Department
MASTER VACATION HOMES
01.2022 - Current
Administrative Manager
JAIR AVILLEZ SCHOOL
08.2019 - 12.2021
A.S. Degree - Transactional & Litigation Paralegal Studies
Valencia College
A.A. Degree - Business
Valencia College
High School -
Orlando Christian Preparatory
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