Julio Castro
Laredo,TX
Summary
I am a hardworking employee experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended numerous times for maintaining accurate inventory counts. A highly motivated individual with exceptional customer service experience, and the ability to prioritize the goal of achieving customer satisfaction. Known for developing productive relationships, resolving complex issues and winning customer loyalty. A dependable person to assist with any opportunity that is presented to, with track record of success in field, attention to detail and proactive mindset. I seek opportunities to improve processes and workflows for team benefit. Also looking forward to be conscientious, hardworking and excel at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Stocking Associate
Walmart
Laredo, TX
11.2022 - 03.2024
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Performed inventory counts of merchandise on a regular basis.
- Assisted customers in locating products on the shelf or in the backroom.
- Unloaded delivery trucks and verified contents against invoices.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Operated forklift safely and efficiently to move stock between locations within the store.
- Assisted customers with carrying large purchases out of the store.
- Broke down and discarded empty packaging and boxes after stocking products.
- Stocked merchandise by UPC codes and read labels to match.
- Operated tracking scanners to update and maintain accurate inventory information.
- Palletized merchandise for easy movement to sales floor locations.
- Operated pallet jack to transport heavy loads.
Teller
IBC Bank
Laredo, TX
02.2022 - 10.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Host, Cashier, Bartender, Bus Boy
El Pescador
Laredo, TX
04.2021 - 01.2022
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Bussed tables by quickly cleaning off the debris left behind by customers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
Crew Trainer
McDonald's
Laredo, TX
01.2019 - 04.2021
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Ensured that all safety protocols were followed during training sessions.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Education
High School Diploma -
John B Alexander High School
Laredo, TX06-2014
Skills
- Shelf restocking
- Visual Merchandising
- Computerized inventory systems
- Tracking scanners
- Product pricing
- POS Systems
- Customer Assistance
- Drawer balancing
- ID Verification
- Payment Processing
- Payment Collection
- Cash Handling
- Customer Service
- Sales expertise
- Currency counting
- Order Taking
- Credit and cash transactions
- Beverage Preparation
- Food Service
- Menu Memorization
- Professional Appearance
Timeline
Stocking Associate
Walmart
11.2022 - 03.2024
Teller
IBC Bank
02.2022 - 10.2022
Host, Cashier, Bartender, Bus Boy
El Pescador
04.2021 - 01.2022
Crew Trainer
McDonald's
01.2019 - 04.2021
High School Diploma -
John B Alexander High School