Julio Collado
Port Reading,NJ
Summary
Quality Assurance Associate with extensive experience at Best Buy Service Center, specializing in quality control and problem-solving. Achieved notable improvements in customer satisfaction through effective communication and analytical skills. Streamlined workflows and managed inventory to enhance operational efficiency and team productivity.
Overview
4
4
years of professional experience
Work History
Quality Assurance Associate
Best Buy Service Center
Piscataway
08.2025 - Current
- Executed quality checks on repaired electronic units to resolve hardware and software issues.
- Collaborated with technicians to diagnose device malfunctions and document system updates.
- Maintained detailed tracking of units during service processes to ensure optimal efficiency.
- Applied analytical and technical problem-solving skills to improve performance and customer satisfaction.
Administrative Support Clerk
Best Buy
Port Reading, New Jersey
10.2021 - 08.2025
- Facilitated product inquiries and order processing for enhanced customer experience.
- Managed inventory data through company management systems to ensure accuracy.
- Handled incoming calls and emails efficiently to support daily operations.
- Collaborated with team members to enhance workflow and communication processes.
Education
Bachelor of Science - Computer Science
Rutgers University
New Brunswick05.2021
Skills
- Quality control
- Problem solving
- Workflow optimization
- Inventory management
- Customer relationship management
- Effective communication
- Data analysis
- Team collaboration
- Problem-solving skills
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Quality Assurance Associate
Best Buy Service Center
08.2025 - Current
Administrative Support Clerk
Best Buy
10.2021 - 08.2025
Bachelor of Science - Computer Science
Rutgers University