Julio Cornier
Orlando,FL
Summary
Energetic and professional individual with extensive experience in enhancing service quality and operational efficiency in hospitality settings. Proficient in training and mentoring teams, driving guest satisfaction, and implementing creative solutions to streamline processes. Bilingual and skilled in advanced communication, ready to elevate guest experiences through proactive and innovative strategies.
Overview
4
4
years of professional experience
Work History
Star Service Supervisor
Loews Hotels & Co
Orlando, FL
12.2024 - Current
- Responsible for overseeing and managing the daily operations of the room service and amenities department.
- Set up and dispatch amenities requested by guests or other departments in a timely manner.
- Monitor and order inventory as needed.
- Provide team feedback when necessary.
- Supervise in room dining area to make sure team is adhering to Loews standards
Front Desk Manager
Sheraton Lake Buena Vista
04.2024 - 12.2024
- Supervise daily Front Desk operations to ensure compliance with SOPs and LSOPs, enhancing service quality.
- Train, evaluate, and coach employees, fostering a motivated and skilled team.
- Utilize professional communication skills to manage guest interactions and telephonic inquiries.
- Drive guest satisfaction through proactive service, addressing needs efficiently. Implement strategies to enhance operational efficiency and revenue generation.
- Develop creative solutions to streamline check-in processes, reducing wait times and improving overall guest experience at the front desk.
- Serve as a key liaison between guests and hotel services, ensuring seamless communication and swift resolution of inquiries or concerns.
Sales Coordinator
Renaissance Orlando at SeaWorld
03.2022 - 04.2024
- Followed up on inquiries left by potential clients, about hosting an event on the property.
- Coordinated seamlessly with sales and marketing teams, managing crucial documents and serving as a vital client liaison to enhance communication flow.
- Streamlined office processes, improving proposal turnaround time and boosting client engagement through proactive follow-ups on event inquiries.
- Meticulously managed sales-related documentation, ensuring accuracy in proposals, contracts, and turnovers for optimal client and team support.
- Provided comprehensive administrative support, facilitating smooth operations and enabling the sales team to focus on closing deals effectively.
Education
Associate of Arts - Event Planning Management
Valencia College
06.2027
Skills
- Creative Thinking
- Proactive
- Guest Relations
- Team Oriented
- Interpersonal and communication skills
- Proficient: MARSHA, LIGHTSPEED, FSPMS, GXP, CI/TY, ALLIANTS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Star Service Supervisor
Loews Hotels & Co
12.2024 - Current
Front Desk Manager
Sheraton Lake Buena Vista
04.2024 - 12.2024
Sales Coordinator
Renaissance Orlando at SeaWorld
03.2022 - 04.2024
Associate of Arts - Event Planning Management
Valencia College