Julio Cruz
West Palm Beach,FL
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my tech-savvy and customer service skills at Xfinity to exceed quarterly targets and ensure efficient problem resolution. My background includes driving improvements in service delivery and client relations, marked by a consistent record of troubleshooting and relationship-building achievements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Technician
Xfinity Comcast
10.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Chauffeur
Self-employeed
01.2019 - Current
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Calculated bills, issued receipts and accepted payments.
Delivery Driver
FedEx
07.2022 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
Sales & Marketing Coordinator
Online Business
01.2020 - 07.2022
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
FOH Team Member
Benchmark
09.2018 - 12.2020
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
Education
Bachelor of Science - Criminal Justice
Johnson & Wales University - North Miami
Miami, FL06.2021
High School Diploma -
All Hallows HS
The Bronx, NY06.2017
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Installation and Repair
- Troubleshooting
- Customer interaction
- Routine Inspections
- Tech-Savvy
- Customer rapport
- Issue Analysis
- Software configuration
- Equipment Troubleshooting
- Estimating abilities
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
Xfinity Comcast
10.2022 - Current
Delivery Driver
FedEx
07.2022 - 09.2023
Sales & Marketing Coordinator
Online Business
01.2020 - 07.2022
Chauffeur
Self-employeed
01.2019 - Current
FOH Team Member
Benchmark
09.2018 - 12.2020
Bachelor of Science - Criminal Justice
Johnson & Wales University - North Miami
High School Diploma -
All Hallows HS