Julio De La Cruz
Rancho Cucamonga,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Busser /Lead Dishwasher
Grizzly Manor Cafe
10.2023 - 08.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Operations Manager
Savvy Bears Vacation Rentals
09.2022 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
Assistant Housekeeping Manager
Vacasa Vacation Rentals
04.2020 - 09.2022
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
Education
High School Diploma -
Big Bear High School
Big Bear Lake, CASkills
- Beverage Service
- Table Bussing
- Server Support
- Regulatory Compliance
- Inventory Management
- Performance reporting
- Customer Service
- Supply Ordering
- Employee Retention
- Work Prioritization
- Quality Assurance
- Guest Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Busser /Lead Dishwasher
Grizzly Manor Cafe
10.2023 - 08.2024
Operations Manager
Savvy Bears Vacation Rentals
09.2022 - 10.2023
Assistant Housekeeping Manager
Vacasa Vacation Rentals
04.2020 - 09.2022
High School Diploma -
Big Bear High School