Julio Delgadillo
Dallas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Texans Credit Union
09.2020 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating commitment to their financial wellbeing.
Senior Assistant Manager
Speedy Cash
08.2013 - 12.2019
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Mentored team members to enhance professional development and accountability in workplace.
Loan Processor
Speedy Cash
02.2011 - 08.2013
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Customer Service Representative
PLS Check Cashing
11.2010 - 12.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
Education
No Degree - Human Resources Management
University of Texas in Dallas
Dallas, TX04.2025
Bachelor of Arts - Accounting
Dallas County College
Dallas, TX05.2016
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Banking knowledge
- Escalation Handling
- Teamwork and Collaboration
Languages
Spanish
Full Professional
Timeline
Member Service Representative
Texans Credit Union
09.2020 - 07.2023
Senior Assistant Manager
Speedy Cash
08.2013 - 12.2019
Loan Processor
Speedy Cash
02.2011 - 08.2013
Customer Service Representative
PLS Check Cashing
11.2010 - 12.2011
No Degree - Human Resources Management
University of Texas in Dallas
Bachelor of Arts - Accounting
Dallas County College
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