Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Julio Diaz

El Paso,TX

Summary

Dynamic customer service professional with extensive experience at Walgreens, excelling in complaint resolution and fostering customer relationships. Proven ability to enhance satisfaction through effective problem-solving and product knowledge. Skilled in inventory control and team collaboration, consistently achieving high customer satisfaction scores while streamlining service processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
06.2015 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Organized customer appreciation events, strengthening customer relations and loyalty.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Streamlined customer service processes to reduce wait times and improve service quality.

Pharmacy Technician

Walgreens
06.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Enhanced customer retention through offering knowledgeable guidance on medication interactions.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Offered insights during team meetings to enhance workflow efficiency.

Education

High School Diploma -

El Paso High
El Paso, TX
2016

Skills

  • Customer service
  • Team collaboration
  • Customer complaint resolution
  • Stock replenishment
  • Customer relationship management (CRM)
  • POS system operation
  • Refunds and exchanges
  • Product and service solutions
  • Quality assurance
  • Inventory control
  • Safety regulations
  • Software troubleshooting

Accomplishments

Acquiring the role of lead technician

Certification

Texas Board of Pharmacy license

CPR

Licensed to vaccinate

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
06.2015 - Current

Pharmacy Technician

Walgreens
06.2015 - Current

High School Diploma -

El Paso High

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Julio Diaz