Julio Dominguez
Gurnee,IL
Summary
Dynamic individual with hands-on experience in [Area of expertise], adept at navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Thorough team contributor with strong organizational capabilities, experienced in handling multiple projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Workforce Staffing Associate / Customer eXperience Operations Associate
Amazon
10.2019 - Current
- Ensured that orders came out in a timely fashion by achieving rate goal while maintaining quality standards
- Assisted management with additional tasks that were required in order to achieve smooth process
- Assist new hire candidates with their I-9s and process their tax authorization documents
- Initiate drug tests for all new hire candidates and ensure that drug tests are performed correctly to reduce fatal flaws
- Check in all new hire candidates and ensure that all of their prerequisites are completed
- Guided all new candidates through the application process to ensure their job selection met their needs
- Process returns and ship to designated warehouses
- Assist Amazon customers with any return inquiries to ensure smooth return process
- Process device trade ins and ship them out to their corresponding warehouse
- Conduct daily inventory audits.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
Customer Success Manager
Prime Cleaning LLC
08.2018 - Current
- Follow up with all new leads and answer any questions with regards to our services
- Launched quality assurance practices for each phase of development
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Reach out to current clients to ensure satisfaction and adjust services if needed
- Design training programs for new employees and ongoing projects to reduce task times
- Collaborated with owners to enhance the quality and range of services.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Education
High School Diploma -
Correlation One - Data Analytics
Skills
- Fluent Spanish and English speaker
- MS Word, MS Excel, and MS PowerPoint
- Basic understanding of SQL and Python
- Candidate Screening
- Recruitment expertise
- Employment law knowledge
- Background Checks
- Performance Evaluation
- Budget Tracking
- Strong Organization
- Employee Relations
- New Hire Onboarding
Websites
Languages
Spanish
Native or Bilingual
Software
SQL
PYTHON
I-9 ADVANTAGE
Timeline
Workforce Staffing Associate / Customer eXperience Operations Associate
Amazon
10.2019 - Current
Customer Success Manager
Prime Cleaning LLC
08.2018 - Current
High School Diploma -
Correlation One - Data Analytics