Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julio Duenas Martinez

Las Vegas

Summary

Dynamic bilingual professional with proven expertise in customer support achieved at NuMale Medical Center, and Physically fit general laborer at an XL Amazon Warehouse. Excelled in delivering top-tier customer service, and enhancing satisfaction for potential customers. Demonstrates exceptional communication abilities and a commitment to effectiveness. Effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting to complete all job-related duties, maintain safe working conditions, and adhere to OSHA regulations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Amazon XL Warehouse Associate

Amazon
Las Vegas
02.2025 - Current
  • Unloaded packages from trucks using pallet jacks, or manually unloading them onto carts.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Used scanners to track parcel information, condition or receipt.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Move packages weighing over 100 lbs manually.

Call Center Representative

NuMale Medical Center
Las Vegas
09.2023 - 12.2024
  • Delivered prompt service to prioritize customer needs.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

High School Diploma -

Sunrise Mountain High School
Las Vegas, NV
05.2023

Skills

  • Bilingual: fluent in English and Spanish
  • Customer service
  • Data entry
  • Load lifting
  • Warehouse safety
  • Communicating with clients
  • Answering questions
  • Product knowledge
  • Package handling
  • Software navigation
  • Team collaboration
  • Physical stamina
  • Reliability
  • Willing to learn

Certification

  • OSHA General Industry Safety and Health Card
  • OSHA Construction Safety and Health Card

Timeline

Amazon XL Warehouse Associate

Amazon
02.2025 - Current

Call Center Representative

NuMale Medical Center
09.2023 - 12.2024

High School Diploma -

Sunrise Mountain High School

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Julio Duenas Martinez