Julio E. Mendoza
Lebanon,PA
Summary
Over 17 years of experience in restaurant customer service, including 7 years leading teams as a restaurant manager in the Dominican Republic and the United States; results-oriented, with a focus on teamwork, safety, and quality control.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operador De Máquina
Onmimax
05.2026 - Current
- Operated machinery to ensure efficient production flow and minimize downtime.
- Conducted routine maintenance checks, identifying and resolving mechanical issues promptly.
- Monitored production quality, adhering to safety standards and operational guidelines.
- Collaborated with team members to streamline processes and enhance productivity.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
General Manager
Wendy’s
01.2024 - 04.2026
- Spearheaded the grand opening launch, coordinating hiring, onboarding, training, and operational setup to ensure a seamless first day of business.
- Directed daily operations of a high-volume quick-service restaurant, overseeing staffing, scheduling, training, and performance management for a team of 25-30 employees.
- Drove revenue growth and profitability by implementing cost-control measures, optimizing labor, and maintaining food/labor cost ratios within company benchmarks.
- Delivered consistent improvements in customer satisfaction scores through coaching team members on service standards and managing guest relations with professionalism.
- Ensured strict compliance with health, safety, and food quality standards, earning top scores on internal and external audits.
Forklift Operator
Urban Outfitters
04.2022 - 12.2023
- Safely and efficiently transported materials, goods, and products around the warehouse.
- Loaded and unloaded trucks, pallets, and containers using a forklift while ensuring proper handling and storage of materials to prevent damage and accidents.
- Conducted routine maintenance checks on the forklift and completed daily inspection reports to ensure that the equipment was in good condition and ready for use.
- Skilled in using inventory management systems to track and organize inventory, minimizing errors and increasing efficiency.
- Demonstrated ability to perform routine maintenance and inspection of forklift equipment, ensuring safe and reliable operation.
Material Handler
Urban Outfitters
10.2022 - 04.2022
- Proficient in sorting, scanning, and loading packages onto delivery trucks in a timely and accurate manner.
- Experienced in operating various types of equipment such as conveyor belts, pallet jacks, etc.
- Committed to maintaining a safe working environment by following standard operating procedures and utilizing proper lifting techniques to prevent injury.
- Knowledgeable in using inventory management systems to track package movement and maintain accurate records of package status and delivery information.
Education
Bachelors - Business Administration
Universidad O&M
01.2011
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Assembly and production
- Equipment operation
- Safety compliance
- Quality control
- Forklift operation
- Production monitoring
- Assembly procedures
Certification
Servsafe
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Operador De Máquina
Onmimax
05.2026 - Current
General Manager
Wendy’s
01.2024 - 04.2026
Material Handler
Urban Outfitters
10.2022 - 04.2022
Forklift Operator
Urban Outfitters
04.2022 - 12.2023
Bachelors - Business Administration
Universidad O&M