Julio Florez
Jacksonville,NC
Summary
Driven and customer-focused professional with a proven track record at Walmart and Walgreens, adept at enhancing customer satisfaction and streamlining operations. Fluent in Spanish, I excel in problem-solving and teamwork, consistently contributing to team success and operational efficiency. My positive attitude and strong decision-making capabilities have consistently improved customer service outcomes. Experienced in project management and workflow optimization, I am eager to apply my knowledge to support business and customer needs. As a motivated Crew Team Member, I am committed to contributing to business success through high-quality industrial production work, prioritizing customer satisfaction and enhancing team productivity.
Overview
2
2
years of professional experience
Work History
Front End Team Associate
Walmart
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Entertainment Team Associate
Walmart
08.2023 - 02.2024
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Costumer Service Associate
Walgreens
12.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC05.2024
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Positive Attitude
- Following Instructions
- Teamwork and Collaboration
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Front End Team Associate
Walmart
06.2024 - Current
Entertainment Team Associate
Walmart
08.2023 - 02.2024
Costumer Service Associate
Walgreens
12.2022 - 07.2023
High School Diploma -
Ashbrook High School