Summary
Overview
Work History
Education
Skills
Timeline
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Julio Fregel Avila

Hialeah,FL

Summary

Qualified and professional Behavior Therapist offering background working one-on-one in homes, schools and community to provide high-quality behavioral services to individuals with developmental disabilities. Addressed specific client needs based on individual treatment plan and collected data on treatment goals. Successfully reduced problem behaviors and increased functional replacement behaviors. Committed to enhancing autonomy and quality of life among individuals and families thorough proven treatment methods.

Overview

5
5
years of professional experience

Work History

Adjuster

Windhaven Insurance
05.2019 - 02.2021
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
  • Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
  • Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.

Customer Service Representative

Don Shula's Hotel
06.2017 - 05.2019
  • Answered heavy amount of phone calls in a timely manner
  • Upgraded rooms to satisfy customers
  • Sold a variety of packages
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Answered calls in a pleasant, calm voice and directed them to the proper individuals
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment
  • Achieved high sales percentage with consultative, value-focused customer service approach
  • Assisted customers with store and product complaints.

Customer Service Representative

Port of Miami SMS
02.2017 - 06.2017
  • Customer satisfaction
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Assisted customers with questions and concerns
  • Logged all daily shipping and receiving orders
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Managed quality communication, customer support and product representation for each client.

Sales Department

Pallet Rack City
02.2016 - 12.2016
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Interacted with customers and retail buyers to expedite orders
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
  • Achieved high sales percentage with consultative, value-focused customer service approach
  • Helped customers select products that best fit their personal needs, in person and via phone
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Education

High School Diploma -

Westland Hialeah High School
Hialeah, FL
01.2016

Skills

  • Damage Assessment
  • Policy Interpretation
  • Claims Investigation
  • Insurance policy coverage knowledge
  • Casualty and property loss
  • Claims Processing
  • Automobile claims specialist
  • Legal proceedings knowledge
  • Accident scene investigations
  • Claims Handling

Timeline

Adjuster

Windhaven Insurance
05.2019 - 02.2021

Customer Service Representative

Don Shula's Hotel
06.2017 - 05.2019

Customer Service Representative

Port of Miami SMS
02.2017 - 06.2017

Sales Department

Pallet Rack City
02.2016 - 12.2016

High School Diploma -

Westland Hialeah High School

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Julio Fregel Avila