Julio Gomez
Riverside,CA
Summary
Dynamic bilingual customer service professional with extensive experience at Best Buy, excelling in technical troubleshooting and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and swift issue resolution. Skilled in managing high-volume calls and providing accurate support in both English and Spanish, fostering trust and loyalty among clients. Excellence reinforced by prior years of experience in the field providing all appliance repairs in various company's such a Best Buy and Sears.
Overview
16
16
years of professional experience
Work History
BBCC 2/Bilingual Customer Service Representative
Best Buy, Geek Squad
Riverside, CA
01.2023 - 05.2025
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Technical Support Representative
Best Buy
Riverside, CA
02.2009 - 01.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Researched and identified solutions to technical problems.
Education
General Studies
Saddleback High School
Santa Ana, CA06-1989
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Spanish translation
- Call center experience
- Refund processing
- Verbal and written communication
- Technical troubleshooting
- Telephone etiquette
- Bilingual communication
- Call escalation resolution
Languages
Spanish
Full Professional
Timeline
BBCC 2/Bilingual Customer Service Representative
Best Buy, Geek Squad
01.2023 - 05.2025
Technical Support Representative
Best Buy
02.2009 - 01.2023
General Studies
Saddleback High School