Summary
Overview
Work History
Education
Skills
Leadership Experience
Professional Title
Communication Skills
Certification
Languages
Timeline
Generic

Julio Gomez

Perth Amboy,NJ

Summary

Energetic entry-level business administration professional who is dedicated to creating efficiency at all levels of management. Adept at critical analysis, developing comprehensive reports for management, and working as part of a team. Specializes in customer service and patient satisfaction. Main goal is to ensure that patients have the best experience during their stay and to change the life of patients by providing the highest level of care each and every day. Looking to obtain a position where able to perform the job with knowledge and experience. Highly motivated and hardworking. Focus on the importance of guest satisfaction and outstanding customer service. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Retail Manager

Sodexo USA
01.2025 - Current
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.

DINING FOOD SERVICES MANAGER

Morrison Healthcare (JFK Medical Center)
03.2023 - 12.2024
  • Oversees dining services operations of a medium to large volume location
  • Interacts with customers and resolves customer complaints in a friendly and service-oriented manner
  • Assists with profit and loss and budgeting as it pertains to this account
  • Works with the Chef and management team in creating menus and providing top quality food
  • Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting, including quality improvement, sanitation, infection control and all facility-related activities
  • Assists with the rollout of new culinary programs in conjunction with the marketing and culinary team
  • Assists with the preparation of quarterly reports for client presentations
  • Works with marketing and culinary department to increase sales by innovations and food quality
  • Communicates with the culinary department to ensure the food programs reflect the vision of the company
  • Performs other duties as assigned.
  • Greeted guests, sat at tables and brought orders to assist front of house staff
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff
  • Led planning, set up and takedown for special events
  • Implemented training program for front of house staff to maintain high standards of customer service
  • Designed overall floorplans and coordinated modifications for events and special reservations

NUTRITION ASSISTANT

HMH RARITAN BAY MEDICAL CENTER
01.2019 - 03.2023
  • Handles all patient / customer interactions in a courteous and professional manner, using standardized script where required
  • Receives patient meal requests by phone call to the diet office, call backs from the diet office or visitation at the patient bedside
  • Processes meal orders via computer in allotted time frame
  • Orders non-select meals for patients who cannot select a meal and for whom no order has been placed, as appropriate
  • Communicates with patients taking menu selections in accordance with diet, food allergies, and food preferences
  • Ability to verbalize diet-appropriate foods for all house diets; input menus one-on-one with patient &/or family member using Health touch with accuracy
  • Keeps accurate dietary records for patients as necessary.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements
  • Assisted with preparation and serving of food in line with established nutrition guidelines

ASST. MANAGER

MULTIPLE LOCATIONS THROUGHOUT NEW JERSEY
01.2011 - 01.2019
  • ENSURING COMPANY POLICIES ARE FOLLOWED
  • OPTIMIZING PROFITS BY CONTROLLING COSTS
  • GENERATE CREW SCHEDULE
  • HIRING, TRAINING AND DEVELOPING NEW EMPLOYEES
  • RESOLVING CUSTOMER ISSUES TO THEIR OVERALL SATISFACTION
  • MAINTAINING OVERALL MANAGEMENT STYLE THAT FOLLOWS COMPANY BEST PRACTICES
  • PROVIDING LEADERSHIP AND DIRECTION TO ALL EMPLOYEES
  • ENSURING PRODUCT QUALITY AND AVAILABILITY
  • PREPARING AND PRESENTING CREW REVIEWS
  • WORKING CLOSELY WIT STORE MANAGER TO LEAD STAFF
  • ASSISTING CUSTOMERS WHENEVER NECESSARY
  • ENSURING THAT HEALTH, SAFETY, AND SECURITY RULES ARE FOLLOWED
  • TAKING DISCIPLINARY ACTION WHEN NECESSARY
  • ENSURING CONSISTENT STANDARD AND GREAT ATMOSPHERE FOR CUSTOMER SERVICE
  • MOTIVATING EMPLOYEES AND ENSURING FOCUS ON MISSION
  • Maintaining merchandise and visual plan
  • Maintaining stores to standards, including stocking and cleaning drive-thru and front counter
  • Completing tasks assigned by general manager accurately and efficiently
  • Supporting store manager as needed.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Created employee schedules to align coverage with forecasted demands
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

SHIFT MANAGER

MCDONALD CORP
01.2007 - 01.2011
  • Directed activities for food and beverage service
  • Ensured food prep and serving procedures met safety regulations and health regulations
  • Ensured that food was prepared with correct portion sizes and presentation
  • Counted money
  • Made bank deposits
  • Resolved customer complaints regarding food quality and service
  • Coordinated cooking personnel and work assignments
  • Ensured economical use of food and supplies
  • Ensured that food was prepared quickly and on time
  • Scheduled and received food and beverage deliveries
  • Checked delivery contents for quality, quantity, and accuracy.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Kept employees operating productively and working on task to meet business and customer needs
  • Excelled in every store position and regularly backed up front-line staff
  • Coached crew members to optimize performance and motivate toward more efficient work

Education

Associate of Arts - Business Administration

Fairleigh Dickinson University
Teaneck, NJ
05.2023

GED -

Perth Amboy High School
Perth Amboy, NJ
07.2008

Skills

  • Have excellent verbal/writing communication and leadership skills, creativity, and innovation Adaptability, work efficiently both individually and as team member Problem solving, Business intelligence, Database management, Calendar management and scheduling tools, Call handling
  • Staff Management
  • Customer Relationship Management
  • Business Planning
  • Brand Management
  • Team Leadership
  • Schedule Preparation
  • Food and Beverage Management

Leadership Experience

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

Professional Title

BUSINESS ADMINISTRATION PROFESSIONAL

Communication Skills

Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with the team members, client, and other members of the management staff.

Certification

Servsafe

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Manager

Sodexo USA
01.2025 - Current

DINING FOOD SERVICES MANAGER

Morrison Healthcare (JFK Medical Center)
03.2023 - 12.2024

NUTRITION ASSISTANT

HMH RARITAN BAY MEDICAL CENTER
01.2019 - 03.2023

ASST. MANAGER

MULTIPLE LOCATIONS THROUGHOUT NEW JERSEY
01.2011 - 01.2019

SHIFT MANAGER

MCDONALD CORP
01.2007 - 01.2011

Associate of Arts - Business Administration

Fairleigh Dickinson University

GED -

Perth Amboy High School

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