Julio Gonzalez
Yuma,AZ
Summary
Hospitality professional with diverse experience across bar, restaurant, and conference & events operations. Skilled in catering for events and providing high quality service in luxury restaurants. Proven front desk experience in a luxury hotel setting, delivering exceptional guest services. Strong communication, problem solving, and customer service skills, with hands on expertise in both food and beverage service and front of house operations. Adaptable and committed to excellence in high end hospitality environments.
Overview
8
8
years of professional experience
Work History
Busser / Assistant Server
JT Prime Kitchen
05.2018 - Current
- Gained 2 years of experience in various roles, including bussing, backup bar, and serving, contributing to smooth restaurant operations.
- Assisted with clearing tables, resetting for new guests, and maintaining cleanliness in high volume service areas.
- Supported the bar by restocking supplies, and ensuring efficient service flow.
- Served customers by taking orders, delivering meals, and providing excellent customer service.
- Acquired 6 months of banquet setup and service experience, including the arrangement of chairs, tables, and dining spaces for large events.
- Ensured seamless event execution by coordinating with other team members and upholding service standards.
Front Desk Intern
W Algarve
02.2024 - 07.2024
- Delivered exceptional guest service by handling check ins, check outs, and guest inquiries with efficiency and professionalism.
- Assisted with reservations, room assignments, and resolving guest concerns, ensuring a seamless guest experience.
- Coordinated with various departments, including housekeeping and concierge, to meet guest needs and enhance overall satisfaction.
- Utilized property management software to manage bookings, billing, and guest profiles.
- Gained hands on experience in luxury hospitality operations, building strong communication and problem solving skills in a fast-paced, high end environment.
Event Service Manager
Swiss Hotel Management School
11.2023 - 12.2023
- Led operational teams to enhance service delivery and guest satisfaction.
- Developed training programs for staff to improve service standards and efficiency.
- Streamlined communication processes between departments to ensure seamless operations.
- Implemented quality control measures to maintain high hospitality standards.
- Coordinated with other departments to maintain streamlined and productive workflow.
F&B Internship
Ikos Resorts
04.2023 - 08.2023
- Held multiple roles within the restaurant, including food runner, assistant server, and server, ensuring efficient and high quality service.
- Assisted in delivering meals promptly to guests, supporting smooth service flow during busy shifts.
- Collaborated with the service team to maintain a seamless dining experience, stepping in to assist with various tasks as needed.
- Ensured guest satisfaction by anticipating needs, promptly addressing requests, and maintaining a professional, attentive service style.
Education
Bachelor of Arts -
Swiss Hotel Management School
Montreux09.2025
Skills
- Restaurant Operation
- Catering Activity and Reception Organization
- Hospitality Management
- Coordination Skills
- Catering Activities
- Hotel Management
Languages
French
Limited Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Intern
W Algarve
02.2024 - 07.2024
Event Service Manager
Swiss Hotel Management School
11.2023 - 12.2023
F&B Internship
Ikos Resorts
04.2023 - 08.2023
Busser / Assistant Server
JT Prime Kitchen
05.2018 - Current
Bachelor of Arts -
Swiss Hotel Management School