Summary
Overview
Work History
Education
Skills
Certification
Assessments
Awards
Languages
Timeline
Generic

Julio Guerra

Summary

Hardworking and detail-oriented customer service professional with 3+ years of experience in various roles, including bartending, cashiering, and food service. Proficient in serving customers, managing time, and maintaining a clean and organized environment. Possesses a TABC Certification and is fluent in English and Spanish.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barback

Globe Life Field
03.2023 - Current
  • In my position as Barack, I would restock the bar to meet the bartenders needs throughout the whole game
  • I would also bring in orders from the warehouse
  • Im not supposed to bring the orders due to there already being people who are meant to carry out those orders at the warehouse. Due to them taking a longer than id like, I've always done the orders myself to save our club time and stress over not having supplies on time.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked ice, condiments, and snacks.
  • Replaced empty kegs and soda syrups.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.

Drive Thru Cashier

Light bright LLC
10.2022 - Current
  • I worked as a drive thru cashier where cars drive through a tent before heading into a Christmas light show
  • I would stand there for about 5 to 6 hours attending the cars that pass through
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Followed company policies and procedures regarding cash handling.
  • Resolved problems with orders quickly and offered refund or replacement.

Cashier/Customer Service

Arch Staffing
07.2022 - Current
  • I work as a cashier, I operate at a snack stand serving food to customers and employees
  • I've been told I'm very easy to talk to and I tend to be very focused in the job
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Universal Academy
Irving, TX
06.2024

Skills

  • Time management
  • Cashiering
  • Sales
  • Food service
  • Customer service
  • Serving
  • Food preparation
  • Busser
  • Bartending
  • Efficient multitasking
  • Bartender support
  • Table clearing
  • Multitasking
  • Reliability
  • Cash Handling
  • Inventory Management
  • Adaptability

Certification

TABC Certification, 03/01/23, 03/01/25

Assessments

  • Customer service, Proficient, 03/01/23, Identifying and resolving common customer issues
  • Retail customer service, Proficient, 03/01/23, Responding to customer situations in a retail setting

Awards

LLC Light Bright Fastest Scanner Award, 01/01/22, This award was given to me for being the 'Fastest Scanner' there. Not meaning I would cut the process short when helping a customer, but meaning I would take advantage of my time and properly execute the process of checking online tickets, offering merchandise, and wishing them a nice visit.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barback

Globe Life Field
03.2023 - Current

Drive Thru Cashier

Light bright LLC
10.2022 - Current

Cashier/Customer Service

Arch Staffing
07.2022 - Current

High School Diploma -

Universal Academy

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Julio Guerra