Julio Hernandez
Dallas,TX
Summary
Reliable business professional seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Shift Leader
BUSKE
08.2018 - 01.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Driver
WDS Logistics
05.2015 - 01.2021
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Sub Contractor
Martinez Construction
03.2021 - Current
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchlist tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
Success High School
Ft Worth Tx06.2006
Skills
- Quality Control
- Safety Procedures
- Issue Resolution
- Cost Control
- Time Management
- Adaptability and Flexibility
Timeline
Sub Contractor
Martinez Construction
03.2021 - Current
Shift Leader
BUSKE
08.2018 - 01.2021
Driver
WDS Logistics
05.2015 - 01.2021
High School Diploma -
Success High School
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