Julio Lopez
Las Vegas,NV
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in sale industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
11
11
years of professional experience
Work History
Assistant Site Manager
Wow Carwash
Las Vegas, NV
02.2019 - Current
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Greeted customers and helped with product questions, selections and purchases.
- Properly run 8-hour shift with no problems.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Scheduled vendor and service companies for various types of operations.
- Oversaw all daily office operations and equipment maintenance.
- Maintained heavy equipment, tools and machinery.
Assistant Kitchen Manager
Fuddruckers Restaurants LLC
Las Vegas, NV
01.2013 - 02.2019
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Provide guest with best experience possible to ensure them coming back.
- Managed over 300-400 customers daily.
- Ensure to up sale guest to increase sales revenue
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Motivated staff to perform at peak efficiency and quality
- Purchased food and cultivated strong vendor relationships
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Maximized quality assurance by completing frequent line checks
Sales Floor Stock Clerk
Party Supply Store
Montebello, CA
06.2011 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Managed 100-150 customers per day.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Alerted customers to upcoming sales events and promotions
- Recommended accessories and complementary purchases to boost revenue
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV06.2011
Skills
- Building Code Knowledge
- Project Management
- Resource Allocation
- Occupational Health and Safety
- Issue and Conflict Resolution
- Transaction Monitoring
- Supply Ordering and Management
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Issue Identification
- Upselling Products and Services
- Staff Training
Additional Information
I am a really hard worker with a positive attitude and willing to go above and beyond for the company that I work for.
I am a really quick learner and will always seek to learn anything that will help me improve in my line of work.
I really love volunteering to any community engagements as well as charity fundraiser to help out those in need.
I am really easy to get along with always seeking to make those around me happy.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Site Manager
Wow Carwash
02.2019 - Current
Assistant Kitchen Manager
Fuddruckers Restaurants LLC
01.2013 - 02.2019
Sales Floor Stock Clerk
Party Supply Store
06.2011 - 12.2012
High School Diploma -
Ed W Clark High School
Similar Profiles
Rylin ChavarriaRylin Chavarria
Senior Assistant Manager at WOW CarwashSenior Assistant Manager at WOW Carwash
Yazmine HernandezYazmine Hernandez
General Sales Associate at Wow CarwashGeneral Sales Associate at Wow Carwash
Olivia SemeraroOlivia Semeraro
Sales Associate at Wow Wow LemonadeSales Associate at Wow Wow Lemonade