JULIO LOPEZ

• Manage and expand a portfolio of over 200 high-value enterprise corporate and government accounts, driving a 15% year-over-year revenue growth through tailored fiber optic solutions.
• Lead end-to-end sales processes for large-scale fiber infrastructure projects across multiple verticals, including government and corporate sectors, securing contracts valued at $15M+ annually.
• Leverage technical expertise to advise clients on optimal fiber solutions, including Dedicated-Internet-Access (DIA), point-to-point Ethernet, servers, and colocation services, supporting networks with up to 10 Gbps bandwidth.
• Collaborate with engineering and technical teams to design and implement custom fiber infrastructure solutions, meeting enterprise and government clients’ specific business and bandwidth needs, ensuring a 98% client satisfaction rate.
• Stay abreast of industry advancements in fiber optic technology, providing clients with cutting-edge solutions that lead to a 20% increase in the adoption of new service offerings.
• Manage and nurture relationships with both corporate and government clients, resolving technical challenges and optimizing service delivery, resulting in a 10% increase in client retention.

• End-to-End Client Onboarding & Lifecycle Management: Directed all aspects of digital marketing implementations from Discovery through the transition to Lifecycle Support for 50+ enterprise and strategic accounts, consistently achieving a 200% average ROI.
• Strategic Planning & Scope Definition: Developed and executed tailored digital advertising strategies that defined clear project scopes, resulting in a 30% increase in online visibility and a 25% growth in client website traffic.
• Cross-Functional Team Coordination: Led a team of 5+ digital marketing professionals and collaborated with Sales, Operations, and Technical teams to ensure alignment of deliverables with overall onboarding plans and quality control points.
• Executive Communication & Reporting: Prepared and delivered comprehensive project plans, executive briefings, and status updates to C-level stakeholders, clearly articulating project health, risks, and mitigation strategies.
• Risk Management & Quality Control: Designed and implemented multi-channel paid media campaigns (Google Ads, Facebook, LinkedIn), managing scope and risks to generate over $500,000 in client revenue within budget.
• Data-Driven Continuous Improvement: Monitored campaign performance data to inform strategic adjustments and optimize results, leading to a 15% average increase in conversions and reinforcing a customer-specific, customized Lifecycle Support model.

• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Managed day-to-day business operations.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Assisted in recruiting, hiring and training of team members.
• Established foundational processes for business operations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

• Conducted comprehensive market research to analyze customer needs and trends.
• Developed competitive pricing policies and expertly negotiated contracts with customers.
• Analyzed sales data to identify areas for improvement, driving strategic adjustments and operational efficiency.
• Managed a high-performing team of sales representatives, consistently achieving and exceeding sales targets.
• Provided extensive training and guidance on product knowledge, selling techniques, and customer service.
• Monitored and assessed sales representatives' performance against management-set goals.
• Identified and pursued new business opportunities within the region through strategic networking.
• Maintained and strengthened relationships with existing clients, ensuring high satisfaction with products and services.
• Created detailed reports on regional sales performance for management review.
• Planned, developed, and implemented effective sales strategies in an assigned region.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Held roles including General Manager, District Manager, B2B Account Manager, Client Executive, Managing Partner, and Associate Director.
• Aligned organizational resources with operational requirements within an assigned regional territory.
• Drove operational performance through process management and improvements.
• Implemented innovative solutions to streamline processes and improve operational efficiency.
• Directed a team of 50+ professionals across various functions.
• Developed recruitment plans to attract top talent in the industry.
• Managed program budgets and made budgetary recommendations.
• Facilitated weekly meetings with department heads to review progress on goals and objectives.
• Ensured quality standards were met or exceeded in day-to-day operations.
• Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines.
• Demonstrated expertise in implementing SaaS solutions for B2B clients, focusing on government sector needs and compliance.
• Managed key accounts in the government sector, ensuring client satisfaction and retention.
• Developed and executed strategic marketing campaigns for SaaS solutions targeted at government agencies and B2B clients.
• Led product launches for government sector solutions, coordinating cross-functional teams and driving product adoption.
• Utilized market research and customer feedback to enhance product offerings tailored to specific industry requirements.
• Collaborated with sales teams to drive revenue growth and expand market share in the government sector and B2B markets.
• Implemented account management strategies to nurture client relationships, identify upsell opportunities, and drive customer success.
• Conducted training sessions and workshops on new product features and industry trends.
• Stayed abreast of industry regulations and trends in the government sector to ensure compliance and alignment with client needs.

• Managed air transportation activities, including processing passengers and cargo for air movement.
• Utilized computer systems to provide in-transit visibility over passenger and cargo movement operations.
• Supported the Department of Defense's capability to move passengers and air cargo worldwide.
• Managed transportation operations and logistics for air and ground transportation, including cargo management.
• Operated and maintained ground fleet vehicles, including special vehicles and construction equipment.
• Managed solid and liquid fuels, refueling operations, equipment, and infrastructure.
• Provided planning support for deployment, sustainment, recovery, and support activities.
• Analyzed communications, data, and documents to ensure efficient operations and compliance with regulations.
• Interacted daily with military personnel, civilian service workers, and customers.
• Led a team of over 20 personnel, overseeing day-to-day operations and ensuring the efficient movement of passengers and cargo.
• Provided mentorship, training, and guidance to enhance team performance and achieve mission objectives.

• Managed profit and loss (P&L) responsibilities, including budgeting, forecasting, and financial analysis to drive store profitability
• Led a team of over 20 employees, providing supervision, training, and support to ensure operational efficiency and customer satisfaction
• Created and implemented sales strategies focused on telecommunications and technology products, resulting in increased revenue and market share
• Oversaw day-to-day operations of the RadioShack retail stores, including inventory management, sales performance, and customer service initiatives
• Developed and executed marketing campaigns to promote new product launches and drive customer traffic
• Resolved customer complaints and issues promptly and effectively, maintaining a high level of customer service
• Collaborated with regional and corporate teams to align store objectives with company goals and initiatives
• Implemented sales training programs to enhance product knowledge and sales skills among team members
• Demonstrated strong leadership skills, strategic planning, and a results-driven approach to achieve business objectives.

• Managed profit and loss (P&L) responsibilities, overseeing budgeting, financial analysis, and cost management to drive business profitability
• Led wireless devices and accessories purchasing, as well as merchandise procurement and inventory management to optimize product availability and meet customer demand effectively
• Successfully expanded the business from one store to eight locations, demonstrating strategic growth and operational scalability
• Transitioned from the role of Operations Manager to Owner, taking on full responsibility for business operations and strategic decision-making
• Managed a team of over 100 employees, providing leadership, training, and support to drive performance and achieve sales goals
• Recruited, hired, and trained staff to ensure a high level of customer service and meet sales targets
• Developed and implemented business strategies to drive sales growth, enhance customer satisfaction, and increase market presence
• Oversaw day-to-day operations, including staff management, customer service, and store performance evaluation
• Implemented marketing initiatives to promote the brand, increase customer engagement, and drive revenue
• Cultivated strong vendor relationships, negotiated favorable terms, and managed merchandise procurement to support business operations and profitability.

• Assisted the General Manager of store responsibilities
• Managed profit and loss (P&L) responsibilities, including budgeting, forecasting, and financial analysis to drive store profitability
• Led a team of over 20 employees, providing supervision, training, and support to ensure operational efficiency and customer satisfaction
• Created and implemented sales strategies focused on telecommunications and technology products, resulting in increased revenue and market share
• Oversaw day-to-day operations of the RadioShack retail store, including inventory management, sales performance, and customer service initiatives
• Developed and executed marketing campaigns to promote new product launches and drive customer traffic
• Resolved customer complaints and issues promptly and effectively, maintaining a high level of customer service
• Collaborated with regional and corporate teams to align store objectives with company goals and initiatives
• Implemented sales training programs to enhance product knowledge and sales skills among team members
• Demonstrated strong leadership skills, strategic planning, and a results-driven approach to achieving business objectives.