Julio Lopez
Irvine,CA
Summary
At Bornagain Pet Salon, I spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Leveraging strong communication and animal grooming expertise, I tailored services to pet needs, boosting repeat business. My leadership also streamlined processes, elevating team performance and store standards, showcasing my ability to drive results and foster positive relationships.
Overview
3
3
years of professional experience
Work History
Pet Stylist / Shop Manager
Bornagain Pet Salon
02.2022 - 09.2024
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Oversaw daily operations, ensuring store met its performance and sales goals.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School - Art
06.2004
Skills
Strong Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Pet Stylist / Shop Manager - Bornagain Pet Salon
02.2022 - 09.2024
Mission Viejo High School - High School, Art
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