Julio Lopez
Irvine,CA
Summary
At Bornagain Pet Salon, I spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Leveraging strong communication and animal grooming expertise, I tailored services to pet needs, boosting repeat business. My leadership also streamlined processes, elevating team performance and store standards, showcasing my ability to drive results and foster positive relationships.
Overview
3
3
years of professional experience
Work History
Pet Stylist / Shop Manager
Bornagain Pet Salon
Rancho Santa Margarita, CA
02.2022 - 09.2024
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Groomed Number dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Oversaw daily operations, ensuring store met its performance and sales goals.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School - Art
06.2004
Skills
Strong Communication Skills
Patience and Empathy
Hygiene and Cleanliness
Animal Behavior Knowledge
Sales and Upselling Techniques
Appointment scheduling efficiency
Basic Animal First Aid
Nail Trimming
Appointment Scheduling
Customer Service
Teamwork and Collaboration
Problem-Solving
Honest and Dependable
Time Management
Animal Care
Relationship Building
Housekeeping Duties
Self Motivation
Analytical Thinking
Animal Grooming
Facilities Maintenance
Time management abilities
Reliability
Dependable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Pet Stylist / Shop Manager - Bornagain Pet Salon
02.2022 - 09.2024
Mission Viejo High School - High School, Art